Service Team

Panda Restaurant Group, Inc. is a prominent family-owned Asian dining restaurant group in America, founded in 1983 in Glendale, California. Over the years, it has grown to become the largest family-owned American Chinese restaurant concept in the United States with nearly 2,800 locations globally. Panda Restaurant Group is dedicated to delivering exceptional Asian dining experiences by fostering a workplace culture that inspires individuals to improve their lives. The organization places a strong emphasis on family values, teamwork, and community engagement, notably through its Panda Cares initiative which allows employees to give back to their local communities. As a company, it is committed to diversity, equity, and inclusion and is proud to be an Equal Opportunity Employer, providing equal employment opportunities regardless of sex, gender identity, race, religion, or other protected characteristics.

The role of Service Team Associate at Panda Restaurant Group is an entry-level position designed for individuals with a passion for delivering outstanding customer service within a dynamic and fast-paced restaurant environment. This role is perfect for friendly team players who thrive in supportive settings and want to contribute to creating a warm and welcoming atmosphere for guests. As a Service Team Associate, employees serve as the first point of contact and play a vital role in ensuring guests have a pleasant dining experience. Responsibilities include greeting guests, serving food, handling payments, and maintaining the cleanliness and aesthetic appeal of the store. Associates are cross-trained to perform well in multiple roles within the restaurant, including the front counter, drive-through, and kitchen stations. This cross-functional engagement enables team members to develop a versatile skill set and offers opportunities for career advancement into leadership and management roles.

The job provides a safe and encouraging workplace where teamwork is valued and friendships often develop. Even those without prior food service experience are welcomed and given comprehensive paid training to build their skills and confidence. The company offers flexible schedules and great pay, alongside various benefits such as medical, vision, and dental insurance, voluntary disability coverage, and retirement plans like a 401K with company match. Employees also enjoy perks such as free meals during shifts, associate discounts, referral bonuses, and paid leave options including vacation and sick leave. Personal growth is supported through ongoing career and leadership development programs.

Physically, the work involves standing for extended periods, working in hot and noisy kitchen environments, using kitchen tools safely, and lifting items weighing up to 50 pounds. Effective communication, conflict resolution, adaptability, and the ability to handle fast-paced and sometimes stressful conditions are essential skills for success in this role. Panda Restaurant Group’s dedication to accommodating individuals with disabilities ensures that the workplace and hiring processes are accessible to all qualified candidates.

In summary, the Service Team Associate position at Panda Restaurant Group is an excellent opportunity for motivated individuals to join a reputable and growing restaurant group where they can gain valuable experience, enjoy supportive working conditions, and advance their careers within a values-driven company.