Service Team

Panda Restaurant Group, Inc. is a leading family-owned American Chinese restaurant concept founded in 1983 in Glendale, California. With nearly 2,800 locations globally, Panda Restaurant Group is the largest family-owned Chinese dining operator in the United States. The company is dedicated to delivering exceptional Asian dining experiences while maintaining a strong commitment to family values, community impact, and fostering a supportive work environment. Panda continues to grow its mission by inspiring employees to better their lives both inside and outside the workplace. Their commitment to diversity, inclusivity, and equal opportunity ensures that all team members are welcomed and valued for their unique contributions and backgrounds.

The Service Team Associate role at Panda Restaurant Group is a crucial position responsible for creating a warm and inviting atmosphere for guests, ensuring exceptional service and maintaining the standards that the brand is known for. This role is ideal for friendly, team-oriented individuals who thrive in fast-paced environments and want to develop their skills in the food service industry. Whether you have prior experience or not, Panda offers comprehensive paid training to prepare you for success and provides opportunities for ongoing career development and growth into management positions.

Service Team Associates at Panda play an essential role in providing a memorable dining experience by greeting guests warmly, serving food efficiently, and handling payments correctly. Associates are expected to maintain cleanliness and the overall appearance of the restaurant while adhering strictly to operational and safety standards to serve fresh, high-quality food. The work environment is dynamic and fast-paced, with associates often rotating between different positions such as front counter, drive-through, and kitchen stations. Collaboration and positive teamwork are highly encouraged to meet daily goals and deliver outstanding service consistently.

Working at Panda also means benefiting from a supportive company culture that offers several advantageous benefits, including flexible scheduling that accommodates various lifestyles. Compensation for this role ranges from $16 to $19 per hour, with individual pay determined by factors such as work location and experience. Full-time associates have access to comprehensive medical, vision, dental, and voluntary insurance plans, as well as health and dependent care flexible spending accounts to support their well-being.

Additional benefits include 401(k) retirement plans with company match, paid vacation, sick leave, bereavement leave, and a Leave Share Program for eligible employees. Panda also offers associate discounts across many brands, referral bonuses, and many opportunities to give back to the community through initiatives like Panda Cares. The company fosters an inclusive environment with ongoing career and leadership development programs to help associates grow professionally and personally.

Panda Restaurant Group embraces diversity and is an equal opportunity employer committed to fair treatment of all employees regardless of race, gender, age, disability, or any other legally protected characteristic. It also complies fully with the Americans with Disabilities Act (ADA) by providing reasonable accommodations during the application process and employment. The working conditions involve standing for long periods, occasionally working in environments with high heat and noise, lifting up to 50 pounds, and performing tasks that require attention to detail and effective communication.

Joining Panda Restaurant Group as a Service Team Associate is not only a job but a gateway to learning valuable skills, becoming part of a friendly community, and building a fulfilling career in the food service industry. Whether you are a student, someone seeking flexible work, or aiming to progress into leadership, Panda offers a sustainable career path with meaningful opportunities for growth and community involvement.