Service Team

Panda Restaurant Group, Inc. is a premier American Chinese restaurant company that has been serving exceptional Asian dining experiences since its founding in 1983 in Glendale, California. As the largest family-owned American Chinese restaurant concept in the United States, Panda Restaurant Group operates nearly 2,800 locations globally. The company prides itself on its commitment to providing high-quality food, outstanding service, and fostering a family-oriented culture both within their restaurants and in the broader communities they serve. Panda is recognized for upholding family values and creating an inspiring work environment where employees have the opportunity to grow and better their lives.

Joining Panda Restaurant Group as a Service Team Associate means becoming part of a friendly, dynamic team that strives to create a warm and welcoming atmosphere for guests. This role is perfect for those who thrive in a fast-paced environment and are eager to learn and improve continuously. Service Team Associates are responsible for delivering exceptional dining experiences by providing effective guest interaction, serving food, managing transactions at the cash register, and maintaining the store's cleanliness and appearance. In addition to offering great in-person guest service, associates have the opportunity to work across various positions including front counter, drive-through, and kitchen roles, which allows for skill diversification and career advancement within the company.

Panda emphasizes a safe and supportive workplace where teamwork is paramount and colleagues often develop meaningful friendships. The company offers comprehensive hands-on training for entry-level candidates, so no prior experience is necessary to join the team. This accessible approach ensures that everyone has the chance to build valuable skills that open doors to further opportunities and career progression. Additionally, associates can actively participate in corporate social responsibility initiatives like Panda Cares, which allows employees to give back and positively impact their communities.

As a Service Team Associate, you will have access to numerous benefits and rewards, including flexible scheduling, competitive pay, and free meals during shifts. The company provides robust health coverage options including medical, dental, vision, and voluntary disability insurance for full-time team members. Employees also benefit from retirement savings plans with company matching, paid time off, associate discounts on various brands, and referral bonuses for recommending potential new team members. Long-term career growth is supported by continuous leadership development programs and clear pathways to advance into management roles.

Working at Panda means being part of an inclusive workplace that values diversity and prohibits discrimination on any legally protected basis such as race, gender identity, age, disability, and more. The company adheres strictly to the Americans with Disabilities Act (ADA) and ensures reasonable accommodations are available to support all applicants and employees. Panda Restaurant Group genuinely welcomes employees from all backgrounds and works diligently to maintain an accommodating and equitable employment experience.

Overall, this role offers a fulfilling employment opportunity that combines customer service, teamwork, community involvement, and professional development within one of America’s leading family-owned restaurant groups. If you are enthusiastic about delivering excellent guest service and seeking an organization that supports your growth, the Service Team Associate position at Panda Restaurant Group is an excellent choice.