Service Team

Panda Restaurant Group, Inc. is a prominent family-owned American Chinese restaurant concept headquartered in Glendale, California. Since its founding in 1983, the company has grown into the largest of its kind in the United States, with nearly 2,300 locations worldwide. Panda Restaurant Group is dedicated to serving exceptional Asian dining experiences while fostering an inclusive workplace culture built on strong family values and respect for diversity. The organization emphasizes community involvement through initiatives like Panda Cares, reinforcing its commitment to making a positive impact beyond its restaurant doors. This dedication to excellence and community spirit has made Panda Restaurant Group a leader in the fast-casual dining industry.

The Service Team Associate role is integral to delivering outstanding guest experiences at Panda Restaurant Group. This position is designed for friendly, motivated individuals who thrive in a team-oriented, fast-paced environment. Service Team Associates are the welcoming faces of the restaurant, responsible for greeting guests, providing exceptional service, and ensuring the cleanliness and overall appearance of the store. The role embraces flexibility by offering opportunities to work in various areas such as the front counter, drive-through, and kitchen, allowing team members to diversify their skills and contribute where needed most. New employees receive hands-on paid training, regardless of prior experience, positioning them for success and potential growth within the company.

Working as a Service Team Associate at Panda means joining a supportive workplace where teamwork, positivity, and customer satisfaction are paramount. The company prioritizes employee development with ongoing career and leadership training, opening paths toward management and other advancement opportunities. Associates benefit from flexible scheduling that accommodates their needs, competitive pay starting from $17 to $20 per hour based on location and experience, and a comprehensive benefits package. Full-time team members have access to medical, dental, vision insurance, short-term disability coverage, and various flexible spending accounts. Furthermore, the company offers a 401(k) retirement plan with a company match, paid time off including vacation, sick leave, and bereavement, as well as attractive employee discounts and referral bonuses.

Panda Restaurant Group is committed to providing a safe and supportive work environment where employees are encouraged to learn, grow, and feel valued. The company’s adherence to the Americans with Disabilities Act ensures equitable treatment and accommodations for all qualified individuals. This role demands physical stamina and adaptability, as team members work in fast-paced, often physically demanding settings, standing for extended periods and handling up to 50 pounds. Effective communication and the ability to remain courteous under pressure are vital for success. Ultimately, the Service Team Associate position offers a unique opportunity to join a thriving enterprise in the food service industry while building skills and advancing a rewarding career.