Service Team

Panda Restaurant Group, Inc., founded in Glendale, California, is the largest family-owned American Chinese restaurant concept in the United States. With nearly 2,300 locations worldwide, the company is dedicated to delivering exceptional Asian dining experiences. They focus on building an organization where employees are inspired to better their lives while positively impacting the communities they serve. Panda Restaurant Group prides itself on embracing family values and fostering a safe, inclusive, and supportive work environment where teammates form strong connections and friendships. The company is an equal opportunity employer, committed to providing workplace accommodations and ensuring non-discrimination based on protected characteristics such as gender, race, disability, and more. They comply fully with the Americans with Disabilities Act (ADA) and encourage applicants to request necessary accommodations during the application or hiring process.

The role of Service Team Associate at Panda Restaurant Group is a front-facing, dynamic position that plays a critical role in delivering outstanding customer service and maintaining a welcoming atmosphere for guests. This position is perfect for individuals who thrive in energetic environments and enjoy working collaboratively with others to achieve daily goals. No prior experience is required, as Panda offers hands-on paid training designed to prepare new associates for success. Responsibilities include greeting guests, serving food, handling payments, and maintaining the cleanliness and overall appearance of the restaurant. Associates may rotate among different positions including front counter, drive-through, and kitchen duties, requiring flexibility and efficiency. A key focus is adhering to operational standards and safety procedures to ensure the food served is fresh, quality, and compliant with local health regulations.

Service Team Associates work in a fast-paced kitchen environment that demands multitasking and quick adaptation. Physical requirements include standing extended periods, lifting up to 50 pounds, and using kitchen tools such as the Chinese cook knife while maintaining accuracy and safety. The work environment involves exposure to heat, steam, noise, and limited space. Effective communication, the ability to handle difficult situations respectfully, and adaptability to change are vital traits for success in this role.

Panda Restaurant Group is proud to offer competitive pay ranging from $21 to $24 per hour, depending on experience and location. In addition to a rewarding work experience, associates enjoy numerous benefits such as flexible scheduling, free meals during shifts, and comprehensive medical, dental, and vision insurance for eligible full-time employees. Other benefits include 401K with company match, paid vacation, sick leave, bereavement leave, referral bonuses, associate discounts on popular brands, and extensive career and leadership development opportunities. The company also encourages giving back to the community through its Panda Cares initiative, allowing employees to participate in meaningful outreach programs. Overall, the Service Team Associate position offers an excellent opportunity for personal growth, career advancement, and involvement in a values-driven organization committed to both its people and guests.