Service Team

Panda Restaurant Group, Inc., founded in Glendale, California in 1983, has grown to become the largest family-owned American Chinese restaurant concept in the United States. With nearly 2,300 locations worldwide, Panda Restaurant Group is dedicated to delivering exceptional Asian dining experiences through its well-loved brands. The company prides itself on fostering an environment that encourages personal growth, teamwork, and community involvement. Their core values emphasize family, inclusion, and the continuous development of their employees and the communities where they operate.

The role of Service Team Associate at Panda Restaurant Group offers an exciting opportunity for individuals who enjoy working in supportive and dynamic team settings. This position is perfect for those who are passionate about customer service and want to contribute to creating a welcoming and enjoyable dining experience for guests. Service Team Associates play a vital role in upholding the company’s commitment to quality, safety, and hospitality. Whether greeting guests, serving food, managing transactions, or ensuring cleanliness, associates help maintain a positive atmosphere that encourages repeat visits and community loyalty.

Working as a Service Team Associate means you’ll be part of a fast-paced environment where adaptability and teamwork are essential. You may have the chance to gain experience in various station positions such as front counter, drive-thru, or kitchen, making the job diverse and engaging. New employees receive hands-on paid training to equip them with the skills necessary for success and advancement. The role promotes continuous learning, career growth, and leadership development, irrespective of prior experience. Enthusiastic candidates without experience are encouraged to apply as Panda provides all necessary training.

Panda Restaurant Group values its associates by offering flexible schedules, competitive pay, and comprehensive benefits. Full-time employees have access to medical, vision, dental, and voluntary insurance plans, contributing to the overall well-being of the team. Additionally, the company supports employees with a 401K plan that includes company matching, paid vacation, sick leave, bereavement leave, and various discounts on multiple brands. The associate experience is further enriched by community involvement through the Panda Cares initiative, enabling team members to give back and make a meaningful impact.

The work environment requires associates to be physically capable of performing various duties such as standing for extended periods, lifting up to 50 pounds, and efficiently handling kitchen equipment. Effective communication skills and the ability to adapt to changing priorities in a high-energy setting are also essential. Panda Restaurant Group is an equal opportunity employer committed to diversity, inclusion, and reasonable accommodations under the Americans with Disabilities Act. They welcome applicants from all backgrounds and ensure a supportive application and hiring process for everyone.

Overall, joining Panda Restaurant Group as a Service Team Associate means becoming part of a large, reputable, and community-focused company that prioritizes employee satisfaction, professional development, and creating memorable dining experiences for guests. This role is ideal for motivated individuals looking to start or grow their career in the restaurant industry while being supported by a brand that values hard work, teamwork, and giving back.