Service Team

Panda Restaurant Group, Inc. is a renowned family-owned American Chinese restaurant concept established in Glendale, California in 1983. Over the years, the company has grown to become the largest in its category in the United States, with nearly 2,300 locations globally. Dedicated to delivering exceptional Asian dining experiences, Panda Restaurant Group is more than just a restaurant—it is an organization deeply rooted in family values and committed to making a positive impact on both its team members and the communities where it operates. The brand prides itself on fostering an inspiring work environment where employees are encouraged to grow, learn, and thrive in their careers while contributing to community initiatives such as the Panda Cares program. As part of its commitment to inclusivity, Panda Restaurant Group is an Equal Opportunity Employer that embraces diversity and provides reasonable accommodations to qualified applicants under applicable laws, including the Americans with Disabilities Act (ADA).

The Service Team Associate role at Panda Restaurant Group is a fantastic opportunity for friendly, team-oriented individuals who enjoy working in a dynamic fast-paced environment while delivering excellent guest service. Whether you are an experienced food service professional or new to the industry, this position offers comprehensive on-the-job training to help you succeed. Service Team Associates play an essential role in creating a warm, welcoming environment for guests by greeting them, serving food, handling payments, and maintaining the cleanliness and appearance of the store. The role requires versatility as associates may work in various positions such as the front counter, drive-thru, or kitchen, managing different responsibilities throughout their shift.

Working as a Service Team Associate means being part of a fun and positive team culture where cooperation and mutual support are highly valued. Employees are encouraged to develop their skills and grow their careers through ongoing career and leadership development programs, with opportunities available to advance into management roles. To support work-life balance, Panda Restaurant Group offers flexible scheduling options that accommodate employees' personal needs. Additionally, associates receive free meals during their shifts and competitive pay.

Full-time associates enjoy a comprehensive benefits package, including medical, vision, dental, voluntary short-term disability, and cancer income protection insurance. There are also Health Care and Dependent Care Flexible Spending Accounts, a 401K retirement savings plan with company match, paid time off including vacation, sick leave, bereavement/funeral leave, and the Leave Share Program. Employees benefit from associate discounts with various brands and may receive referral bonuses. The company’s strong emphasis on community involvement offers a rewarding opportunity to give back through volunteer programs.

The position requires associates to work efficiently and accurately in a kitchen environment that may be hot and fast-paced, utilizing kitchen equipment safely and lifting up to 50 pounds. Physical demands include standing for extended periods and reaching across counters while maintaining excellent communication skills and the ability to manage conflicts effectively. Overall, this role suits motivated individuals eager to deliver excellent customer experiences while working alongside a supportive and friendly team, gaining valuable skills for future career growth.