Service Team

Panda Restaurant Group, Inc. is a renowned family-owned American Chinese restaurant concept, founded in Glendale, California, in 1983. Over the years, it has grown into the largest family-owned Chinese restaurant chain in the United States, boasting close to 2,300 locations globally. Known for its commitment to providing exceptional Asian dining experiences, Panda Restaurant Group emphasizes family values and fosters an inclusive, supportive workplace culture where employees are inspired to improve their lives. The company is dedicated to positively impacting both its employees and the communities it serves through various initiatives, including the Panda Cares program, which highlights the importance of giving back.

The role of Service Team Associate at Panda Restaurant Group is designed for individuals who are enthusiastic about creating a welcoming and friendly environment for guests while delivering excellent service. This position offers a unique opportunity to work in a safe, supportive, and dynamic team setting where co-workers become friends, ensuring a positive and enjoyable workplace atmosphere. Whether you are new to the food service industry or have prior experience, Panda provides comprehensive paid training to prepare you for success in this role. As a Service Team Associate, you will develop skills that can help you advance your career within the company or in any future hospitality endeavors.

As a vital member of the Panda team, your primary duties will center on offering guests an exceptional dining experience. This includes greeting customers, serving food, and handling payments efficiently at the cash register. Maintaining cleanliness and the appealing appearance of the restaurant is also an essential part of the job to ensure a pleasant environment for all visitors. The role requires adherence to operational and safety standards to guarantee that all food served is fresh and of high quality.

Working in a fast-paced kitchen environment, Service Team Associates may rotate among different positions such as front counter, drive-thru, or kitchen areas, which requires flexibility and teamwork to meet daily goals. The collaborative and positive culture at Panda inspires team members to work together and support one another throughout their shifts.

Panda Restaurant Group values its associates and demonstrates this through numerous benefits and rewards. Employees enjoy flexible schedules and competitive pay, along with free meals during shifts. Full-time associates have access to comprehensive medical, vision, dental, and voluntary short-term disability insurance, as well as cancer income protection. Additionally, health care and dependent care flexible spending accounts are available. Panda offers a 401K plan with a company match, paid vacation, sick leave, bereavement/funeral leave, and a Leave Share Program for eligible associates. Other benefits include associate discounts for many brands, referral bonuses, ongoing career and leadership development opportunities, and pathways for career growth into management positions.

This position requires candidates who are friendly, helpful, and ready to engage with team members and guests. While operations experience is a plus, it is not mandatory; some high school education is expected. Depending on local regulations, a Food Handler certification may be required, which associates must obtain at their own expense.

The job also requires physical stamina, as employees will work in environments that can be hot, noisy, and fast-paced. Duties may involve standing for extended periods, lifting up to 50 pounds, and using various kitchen equipment safely and efficiently. Effective communication skills and the ability to adapt to changing priorities and manage difficult situations are essential traits for success in this role.

Panda Restaurant Group is an Equal Opportunity Employer that complies with the Americans with Disabilities Act (ADA) and other applicable laws to provide reasonable accommodations in the hiring process. The company embraces diversity and believes everyone deserves a chance to succeed in a respectful and inclusive workplace environment. Joining Panda means becoming a part of a family that values your unique contributions and supports your growth and well-being.