Service Supervisor

Greystar is a globally recognized, fully integrated real estate platform specializing in property management, investment management, development, and construction services focusing on institutional-quality rental housing. Headquartered in Charleston, South Carolina, it has established itself as a leader in the real estate industry by managing and operating over $300 billion worth of real estate assets across more than 265 markets worldwide. Greystar's extensive global presence includes offices throughout North America, Europe, South America, and the Asia-Pacific region. It is notably the largest operator of apartment communities in the United States, managing over one million units and beds globally. Through its various platforms, Greystar manages nearly $79 billion in assets, with a significant portfolio comprising over $35 billion in development assets and more than $36.5 billion in regulatory assets under management. Founded in 1993 by Bob Faith, Greystar’s mission has been to deliver world-class service within the rental residential real estate sector, emphasizing quality, integrity, and innovation.

This particular role involves overseeing and performing essential technical and mechanical maintenance to ensure that the interior and exterior of buildings, grounds, amenities, and communal areas consistently meet Greystar's rigorous standards for cleanliness, appearance, safety, and operational functionality. The incumbent will handle work orders derived from resident requests, conduct routine upkeep of the community, and troubleshoot or repair issues based on the organization's established protocols and safety regulations. A core part of the job includes managing the "make-ready" process for vacant units, ensuring these homes are tenant-ready through inspections, coordinating necessary repairs, scheduling contractors, procuring materials, and verifying the quality of completed work. By developing and enforcing standards for cleanliness and aesthetics across multiple community assets, including building exteriors, unit interiors, common areas, and amenities, the role helps maintain a high-quality living experience and protect the community's image.

Responsibilities extend to supervising the work of other service team members and external contractors or vendors to ensure that all work complies with company policies, quality standards, and contractual specifications. Inventory control is also crucial; maintaining sufficient stocks of maintenance materials and ensuring budget adherence via prudent purchasing decisions is expected. Preventative maintenance plays an important role, with monthly schedules designed to uphold building systems and avoid costly repairs. The role supports budgeting processes, particularly concerning routine repairs and capital projects, while embracing cost-cutting initiatives such as repairing instead of replacing parts when feasible. Safety is emphasized, requiring the regular conduction of safety meetings, maintaining compliance with OSHA regulations, and ensuring that hazardous material data sheets are current and accessible.

Equally important is the role's customer service aspect, which demands courteous, professional interactions with residents, clients, and team members, addressing maintenance-related inquiries and complaints promptly and effectively. This position requires a proactive, hands-on approach, strong technical knowledge, and excellent interpersonal skills, as well as the ability to adapt to a dynamic work environment that includes flexible scheduling, including evenings, weekends, and holidays. The position offers competitive employment benefits such as medical, dental, vision, disability and life insurance, generous paid time off, an employee housing discount for onsite team members, a 401(k) plan with company match, parental leave, and various other programs designed to support employee wellbeing and work-life balance. Overall, this role is vital to upholding Greystar's commitment to excellence and delivering outstanding residential living experiences across its managed communities.