Job Overview
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Healthcare advocacy
Employee assistance program
flexible spending accounts
Health savings account
wellness programs
Paid Time Off
Parental Leave of Absence
life and accident insurance
voluntary benefits
401(k) Plan
Short and Long-Term Disability
legal plan
Identity Theft Protection Plans
Pet insurance
Family and Caregiving Support
Job Description
NetJets Services, Inc. is a global leader in private aviation, with over 60 years of experience providing unparalleled private travel solutions. As the largest private jet company worldwide, NetJets emphasizes a commitment to unwavering safety, personalized service, and reliable global access. The company caters to discerning clientele by offering fractional ownership of private jets, ensuring extraordinary convenience, comfort, and efficiency for travelers. Located in Chicago, IL, NetJets continues to set the industry standard for excellence in private aviation by blending innovative technology with a customer-centric approach. Their dedication to high standards and continuous improvement solidifies their reputation as a premier... Show More
Job Requirements
- Bachelor's degree in Hospitality or Aviation
- Minimum 2 years of high-end hospitality or customer service experience
- Aviation knowledge
- Excellent verbal and written communication skills
- Ability to handle stressful situations with a positive attitude
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Physically able to stand for long periods, lift up to 50 lbs, and walk in various weather conditions
- Proficient with MS Word, Excel, SharePoint, MS Teams and other functional programs
Job Qualifications
- Bachelor's degree in Hospitality or Aviation
- 2-4 years of high-end hospitality or customer service experience
- Aviation knowledge
- Professional demeanor
- Excellent verbal and written communication skills
- Solid command of hospitality service including language, introductions, table settings, and beverage service
- Ability to work independently within operational guidelines
- Effective problem-solving skills
- High self-confidence and outgoing personality
- Empathy, assertiveness, diplomacy, and confidence in all situations
Job Duties
- Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide exceptional and personalized service
- Communicate with Owners during their airport experience regarding operational issues and service requirements to manage their expectations
- Troubleshoot flight arrivals and departures at FBO and surrounding airports as needed
- Proactively correct issues and mitigate service disruptions while keeping departments informed and diffusing situations
- Communicate with flight crews regarding local processes, Owner information, and assist with coordination of services
- Develop and maintain positive and professional relationships with vendors to ensure continuous improvement of service
- Responsible for daily maintenance of the NJ lounges at service locations
- Identify and understand Owner concerns and preferences, reporting them to relevant departments and Sales Teams
- Provide Sales and Marketing departments with knowledge of area facilities, prospects, and Owners to enhance business opportunities
- Travel as required for special events, high flight volume days, training, and development
- collaborate with Marketing and Sales to host static events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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