Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Range $28.30 - $31.36
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
flexible scheduling
Job Description
Kaiser Permanente is one of the largest and most respected healthcare organizations in the United States, dedicated to providing high-quality, accessible, and affordable healthcare services to its members. As a leader in integrated managed care, Kaiser Permanente combines medical care, preventive services, and insurance coverage to improve the health and wellbeing of its community. The organization is known for its commitment to innovation, patient-centered care, and a supportive work environment. It offers a wide range of healthcare services through its network of hospitals, medical offices, and health plans across several states, including California, where the South Bay Medical Center is... Show More
Job Requirements
- High school diploma or GED
- Must successfully pass basic computer literacy and keyboarding test
- Must successfully pass cash handling skills test
- Must pass customer service assessment test
- Experience in using multi-line telephones
- Recent customer service experience
- Ability to work in a fast-paced environment and meet performance standards
- Cash handling or equivalent experience
- Effective written and oral communication skills
- Willingness to work rotating weekends (for Optical Department)
- Ability to prioritize and multitask
Job Qualifications
- High school diploma or GED
- Successful completion of basic computer literacy and keyboarding proficiency tests
- Passing score on cash handling skills assessment
- Passing score on customer service assessment
- Effective written and oral communication skills
- Experience in using multi-line telephones
- Demonstrated ability to work in fast-paced environments
- Ability to prioritize and multitask
- Knowledge of medical terminology and medical office procedures preferred
- Familiarity with Kaiser Permanente computer systems preferred
- Experience in cashiering or equivalent financial transaction handling preferred
- Ability to engage effectively with internal and external customers
- Willingness to work rotating weekends (for Optical Department)
- Experience in front-line service industry preferred (for Optical Department).
Job Duties
- Upholds Kaiser Permanente's policies and procedures, principles of responsibility and applicable state, federal and local laws
- Greets members/patients and provides reception services, directs and assists members in navigating the medical center
- Provides coordination of services addressing member needs related to benefits, finance, and other services using available technology
- Registers patients, verifies insurance coverage, and assists with use of electronic devices and KP interactive technologies
- Provides patient information to family members following confidentiality guidelines
- Schedules member and non-member appointments and follow-ups via multiple communication channels
- Verifies benefits, updates patient demographics, and notifies members of applicable costs
- Directs patients to waiting areas, schedules follow-ups, tests, and procedures
- Answers calls, relays messages, distributes questionnaires and medical forms, and completes reports
- Performs clerical duties like direct booking and copying in support of clinic goals
- Provides telephone reception by screening calls, taking messages, and giving procedural information
- Assists in orienting new employees and maintains courteous relations with patients and staff
- Follows cash handling policies, collects appropriate payments, documents transactions, balances cash drawer, and secures revenue deposits
- Coordinates eyewear delivery and manages optical order logistics (for Optical Services)
- Explains proper specimen collection, rejects unsatisfactory specimens, maintains lab logs, accessions lab requests, and handles specimen pre-analytical processing (for Laboratory)
- Models and supports compliance with confidentiality and ethical standards at all times
- Performs other duties as required.
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