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Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $49,400.00 - $74,100.00
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Work Schedule

On-call
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Matching 401(k)
company-paid pension
stock purchase plan
Paid parental leave

Job Description

Ecolab is a global leader in water, hygiene, and infection prevention solutions and services. With over a century of innovation, Ecolab employs 48,000 associates worldwide and serves nearly three million customer sites across more than 170 countries. The company's comprehensive science-based solutions and data-driven insights help advance food safety, maintain clean and safe environments, optimize water and energy use, improve operational efficiencies, and promote sustainability. Ecolab serves a diverse range of markets including food, healthcare, life sciences, hospitality, and industrial sectors. The company is committed to fostering a talent-first philosophy and creating a capable and diverse workforce dedicated to excellence and innovation. Ecolab prioritizes environmental sustainability and public health as part of its operational goals, while encouraging a culture of continuous learning and an open mindset to stay ahead in a rapidly evolving world.

Ecolab’s Institutional team plays a vital role in enhancing customer success across sectors such as hospitality, foodservice, long-term care, commercial, education, and government. This team focuses on ensuring satisfied guests, protecting reputations, and maintaining efficient operations by leveraging expertise in cleanliness, food safety, and public health. The team’s collaborative partnerships empower customers to elevate service standards and maintain the highest safety protocols. Currently, Ecolab is recruiting for a Service Representative position in the Nashville, Tennessee market.

As a Service Representative, you will be instrumental in servicing a diverse array of customers, including restaurants, hotels, and long-term care facilities. Your responsibilities will involve heavy installations, repairs, and maintenance of ware washing, laundry, and dispensing systems. This role is crucial in driving a positive guest experience while creating cleaner, safer, and healthier environments for customers. The position is field-based and requires travel within the Nashville area and surrounding locations. You will operate a company vehicle and have access to state-of-the-art resources, tools, and technology to perform your duties effectively.

The Service Representative role offers the opportunity to learn and grow through a paid training program led by subject matter experts. Candidates will gain Ecolab service capabilities, including maintenance, troubleshooting, installations, and product and equipment knowledge tailored to customer segments. Ecolab values a culture of safety, providing top-notch safety training and personal protective equipment. The position requires availability for overnight shifts, emergency call assistance during nights, weekends, and holidays, and involves physical demands such as lifting up to 75 lbs, pushing, pulling, bending, and working in confined spaces.

This full-time role offers a competitive compensation range of $49,400 to $74,100 annually, with pay determined by factors such as experience, education, training, and geography. Ecolab also provides a comprehensive benefits package from day one, including medical, dental, and vision insurance, matching 401(k), company-paid pension, stock purchase plan, paid parental leave, and select discounted childcare resources, among others. Ecolab is dedicated to creating an inclusive and supportive work environment where all associates can thrive and build meaningful careers. The company also complies fully with equal employment opportunity laws and provides reasonable accommodation for qualified individuals with disabilities. Joining Ecolab means contributing to impactful solutions that promote clean water, safe food, and healthy environments worldwide, while shaping your career in a company committed to growth, diversity, and sustainability.

Job Requirements

  • Availability to work overnight shifts and provide emergency call assistance which may occur at night, on weekends and over holidays
  • No immigration sponsorship available for this position
  • Ability to lift 75 lbs
  • Ability to push and pull
  • Ability to stand, bend and stoop
  • Ability to work in confined spaces
  • Ability to distinguish color (tools may be accommodated)
  • Ability to drive a company vehicle as required to perform job duties
  • High school diploma or equivalent
  • 2 years of mechanical service-related experience
  • Current and valid driver’s license with no restrictions

Job Qualifications

  • High school diploma or equivalent
  • 2 years of mechanical service-related experience
  • Position requires a current and valid driver’s license with no restrictions
  • Associate’s degree or other advanced education or certifications preferred
  • Previous mechanical problem-solving experience such as plumbing, electrical, HVAC and/or mechanical experience in industries related to food service, laundry, housekeeping, hospitality and/or pool and spa preferred

Job Duties

  • Install, repair, and perform maintenance on ware washing, laundry and dispensing equipment and systems
  • Service intensive support within assigned district, role is not aligned to a specific territory or route
  • Communicate Ecolab’s total value to the customer and strengthen the relationship
  • Manage equipment, parts, and inventory to control costs

Job Criteria

Experience

Mid Level (3-7 years)


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