Service Receptionist / Warranty Admin

Holiday World is a well-established and growing dealership specializing in the RV industry. Over the past 29 years, the company has expanded from a modest team of 35 employees to a robust workforce of over 280 dedicated professionals. Holiday World prides itself on valuing its employees as its greatest asset while fostering a culture rooted in honesty, promise-keeping, fairness, respect, intellectual curiosity, and a passion for the RV lifestyle. As an employer, Holiday World is committed to providing a workplace environment centered on growth and development, offering competitive pay, performance-based annual bonuses, comprehensive medical, dental, and vision insurance, as well as supplemental insurance packages. The company also supports employees' financial futures through a 401(k) and Roth retirement plan with a company match, paid time off and holidays, and ongoing training opportunities for career advancement.

The role of Service Receptionist at Holiday World is crucial in ensuring a seamless and welcoming customer experience within their bustling RV service department. This position serves as the friendly face and voice greeting customers in person and over the phone, guiding visitors through scheduling and appointment confirmations in a professional and warm manner. The Service Receptionist plays an instrumental role in managing accurate data entry for customer and RV details, coordinating communication between service advisors and technicians to provide status updates, and supporting daily operational tasks such as scanning, filing, organizing documents, and monitoring accounts receivable. This position requires a detail-oriented and tech-savvy individual with excellent communication and multitasking abilities to maintain a smooth workflow and customer satisfaction. The Service Receptionist also assists service advisors with their daily responsibilities and helps maintain an organized, guest-ready front desk area. This opportunity is ideal for career-minded and goal-driven individuals who thrive in a dynamic environment and seek to contribute positively to a growing dealership dedicated to creating enriching RV life experiences for customers.