Service Receptionist

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.75 - $20.75

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Positive work environment

Career growth opportunities

Job Description

Audi Reno Tahoe, located in Reno, NV, is a prestigious dealership that forms part of the renowned Findlay Automotive Group, known for its commitment to excellence and exceptional customer service. As part of a premier automotive organization, Audi Reno Tahoe epitomizes luxury and quality, providing exceptional vehicles and first-rate service experiences to its clientele. The dealership's mission revolves around delivering superior automotive solutions while fostering long-term relationships with customers, setting new standards in the automotive industry. Audi Reno Tahoe combines a customer-centric approach with a strong brand legacy, making it a leader in its market and a trusted name for... Show More

Job Requirements

High school diploma or equivalent
Previous experience in a customer service or receptionist role preferred
Excellent communication skills both verbal and written
Professional appearance and demeanor
Strong organizational and multitasking abilities
Ability to work independently and within a team
Basic computer proficiency in scheduling and data management systems

Job Qualifications

Strong verbal and written communication skills
Professional appearance and demeanor at all times
Customer-service mindset with a sales- and business-support orientation
Confident personable and comfortable engaging with a wide range of customers
Self-motivated and able to work independently within structured processes
Detail-oriented with strong organizational skills
Ability to represent the dealership and brand with confidence and polish

Job Duties

Serve as the professional first point of contact for service customers both in person and over the phone
Create a welcoming premium experience that reflects the Audi brand
Actively manage incoming calls with purpose accuracy and confidence
Schedule service appointments to support shop flow and customer convenience
Conduct outbound follow-up calls to strengthen customer relationships and retention
Answer customer questions thoroughly or connect them to the appropriate team member
Support business operations through digital document archiving and data accuracy
Stay knowledgeable on current services products and pricing
Address customer concerns with professionalism empathy and solutions-oriented thinking

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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