Service Receptionist

Rochester, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $22.00

Benefits

competitive compensation

Medical insurance

Dental Insurance

Paid Time Off

short-term disability

long-term disability

401k plan

Life insurance

Paid training

Advancement opportunities

5 day work week

Job Description

Rochester Motor Cars is a reputable automotive dealer known for providing top-tier automotive products and services. Their mission centers on exceeding the expectations of both customers and employees, fostering lasting loyalty throughout a lifetime. As an established leader in the automotive industry, Rochester Motor Cars is committed to a company culture that prioritizes customer enthusiasm, employee satisfaction, financial performance, market effectiveness, and ongoing improvement. These core values are deeply embedded in every aspect of their operations, helping the company maintain a competitive edge and a strong reputation for excellence.

The company offers a comprehensive suite of benefits to full-time employe... Show More

Job Requirements

High school diploma or equivalent required
Previous customer service experience preferred
Strong phone, computer and email skills
Excellent verbal and written communication
Team-oriented with desire to achieve both individual and collective goals
Excellent time management and organizational skills
Works well under pressure

Job Qualifications

High school diploma or equivalent
Previous customer service experience preferred
Strong phone, computer and email skills
Excellent verbal and written communication
Team-oriented with desire to achieve both individual and collective goals
Excellent time management and organizational skills
Works well under pressure

Job Duties

Manage high volume of incoming calls
Ensure all incoming calls are answered efficiently and professionally
Place outbound calls as needed
Follow-up with existing customers to confirm satisfaction and generate leads
Provide exceptional customer experience
contribute to high CSI scores
Enter and/or update customer information into the CRM system
Be a liaison between customers and the service department
Manage shuttle rides for customers

Job Location

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