Job Overview
Compensation
Type:
Hourly
Rate:
Exact $19.00
Benefits
Medical
Dental
Vision
Life insurance
Paid vacation
paid sick days
401(k) matching
employee discount
Job Description
Peak Automotive Group is a reputable and well-established car dealership specializing in providing exceptional automotive sales and service experiences. Known for its commitment to customer satisfaction and comprehensive vehicle care, Peak Automotive offers a wide range of services including new and used car sales, financing options, routine maintenance, and repairs. The company prides itself on fostering a welcoming and professional atmosphere, ensuring that every customer interaction is positive and tailored to meet individual needs. As part of its ongoing growth and dedication to service excellence, Peak Automotive Group is seeking a skilled and personable Service Receptionist to join its dynamic... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a customer service or receptionist role is preferred
- knowledge of Xtime and Dealertrack
- effective communication and interpersonal skills
- excellent organizational and multitasking abilities
- proficiency in MS Office applications and computerized office systems
- ability to work efficiently in a fast-paced and customer-focused environment
- professional demeanor and appearance
- valid driver's license and clean driving record
Job Qualifications
- High school diploma or equivalent
- additional education or certification in customer service or administration is advantageous
- previous experience in a customer service or receptionist role is preferred
- knowledge of Xtime and Dealertrack
- effective communication and interpersonal skills
- excellent organizational and multitasking abilities
- proficiency in MS Office applications and computerized office systems
- professional demeanor and appearance
- valid driver's license and clean driving record
Job Duties
- Greet customers in person and over the phone, addressing inquiries and directing them to the appropriate service advisor or technician
- schedule service appointments, coordinating with customers and service advisors to ensure availability and meet customer needs
- manage incoming calls and messages, provide information, scheduling appointments, and directing inquiries to the appropriate department or personnel
- maintain cleanliness and organization in the reception area, including customer waiting areas and service advisor workspaces
- assist service advisors and technicians with administrative tasks, such as data entry, filing, and preparing paperwork for service appointments
- handle customer inquiries and complaints professionally and promptly, seeking resolution to ensure customer satisfaction
- update customer information and service records accurately in the dealership's database or management system
- follow dealership and manufacturer guidelines for service pricing, promotions, and warranty claims
- serve as the middleman between insurance companys and advisors and make calls
- call customers to let them know if their parts are there, so they can bring their car in to get installed
- stay updated on dealership services, promotions, and policies to effectively assist customers and provide accurate information
- collaborate with other departments, such as sales and parts, to support overall dealership operations and customer service efforts
- checking in all new delivery units, checking for damage
- writing up new units for pre-delivery inspection
- callback follow-up with customers to ensure satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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