Service Receptionist

Lakewood, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $19.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Paid vacation

paid sick days

401K Matching

employee discount

Job Description

The hiring establishment is a professional automotive dealership service department, dedicated to providing top-tier service and customer satisfaction in the automotive industry. As a reputable dealership, our focus lies in ensuring the smooth operation of service scheduling, repairs, maintenance, and customer interactions, all backed by a team of experienced service advisors, technicians, and support staff. The dealership prides itself on offering a comprehensive range of services and a customer-centric approach to maintain trust and loyalty among vehicle owners. We operate in a fast-paced environment and are committed to excellence in automotive care while adhering to manufacturer guidelines and dealership policies.... Show More

Job Requirements

high school diploma or equivalent
previous experience in a customer service or receptionist role
knowledge of Xtime and Dealertrack
effective communication and interpersonal skills
excellent organizational and multitasking abilities
proficiency in MS Office applications and computerized office systems
ability to work efficiently in a fast-paced and customer-focused environment
professional demeanor and appearance
valid driver's license and clean driving record

Job Qualifications

high school diploma or equivalent
additional education or certification in customer service or administration is advantageous
previous experience in a customer service or receptionist role is preferred
knowledge of Xtime and Dealertrack
effective communication and interpersonal skills, with the ability to interact effectively with customers and team members
excellent organizational and multitasking abilities, with attention to detail
proficiency in MS Office applications and computerized office systems
ability to work efficiently in a fast-paced and customer-focused environment
professional demeanor and appearance
valid driver's license and clean driving record

Job Duties

greet customers in person and over the phone, addressing inquiries and directing them to the appropriate service advisor or technician
schedule service appointments, coordinating with customers and service advisors to ensure availability and meet customer needs
manage incoming calls and messages, provide information, scheduling appointments, and directing inquiries to the appropriate department or personnel
maintain cleanliness and organization in the reception area, including customer waiting areas and service advisor workspaces
assist service advisors and technicians with administrative tasks, such as data entry, filing, and preparing paperwork for service appointments
handle customer inquiries and complaints professionally and promptly, seeking resolution to ensure customer satisfaction
update customer information and service records accurately in the dealership's database or management system
follow dealership and manufacturer guidelines for service pricing, promotions, and warranty claims
serve as the middleman between insurance company's and advisors and make calls
call customers to let them know if their parts are there, so they can bring their car in to get installed
stay updated on dealership services, promotions, and policies to effectively assist customers and provide accurate information
collaborate with other departments, such as sales and parts, to support overall dealership operations and customer service efforts
checking in all new delivery units, checking for damage
writing up new units for pre-delivery inspection
callback follow-up with customers to ensure satisfaction

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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