Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Paid Time Off
short-term disability
long-term disability
401k plan
Life insurance
Job Description
Rochester Motor Cars is a prestigious automotive dealership dedicated to providing exceptional quality products and services in the highly competitive automotive industry. Known for its commitment to excellence and customer satisfaction, Rochester Motor Cars has built a reputation as a trusted leader in automotive sales and service. With a mission to not just meet but exceed expectations of both customers and employees, the company strives to foster long-term loyalty and deliver an unbeatable client experience. Their philosophy of continuous improvement and focus on key performance metrics such as customer enthusiasm, employee satisfaction, financial performance, market effectiveness, and ongoing improvement ensures... Show More
Job Requirements
- high school diploma or equivalent required
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- works well under pressure
Job Qualifications
- high school diploma or equivalent
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- works well under pressure
Job Duties
- manage high volume of incoming calls
- ensure all incoming calls are answered efficiently and professionally
- place outbound calls as needed
- follow-up with existing customers to confirm satisfaction and generate leads
- provide exceptional customer experience
- contribute to high CSI scores
- enter and/or update customer information into the CRM system
- be a liaison between customers and the service department
- manage shuttle rides for customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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