Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Paid Time Off
short-term disability
long-term disability
401k
Life insurance
Job Description
Rochester Motor Cars is a distinguished automotive company dedicated to providing exceptional quality automotive products and services. Located in Rochester, the company prides itself on fostering lifelong loyalty from both customers and employees by exceeding expectations consistently. As an industry leader, Rochester Motor Cars operates with a strong mission centered around delivering unparalleled customer satisfaction, employee engagement, and continuous improvement in all areas of its operations. Offering a competitive compensation package with full benefits including medical, dental, paid time off, short-term and long-term disability insurance, 401k, and life insurance, Rochester Motor Cars creates an environment where employees can thrive and... Show More
Job Requirements
- high school diploma or equivalent
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- works well under pressure
Job Qualifications
- high school diploma or equivalent
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- works well under pressure
Job Duties
- manage high volume of incoming calls
- ensure all incoming calls are answered efficiently and professionally
- place outbound calls as needed
- follow-up with existing customers to confirm satisfaction and generate leads
- provide exceptional customer experience
- contribute to high CSI scores
- enter and/or update customer information into the CRM system
- be a liaison between customers and the service department
- manage shuttle rides for customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter