Service Porter - Automotive Service Assistant

Helfman Dodge Chrysler Jeep Ram is a reputable automotive dealership committed to providing top-notch service and customer satisfaction in the automotive industry. As part of a network of trusted dealerships, Helfman Dodge Chrysler Jeep Ram specializes in the sale, maintenance, and repair of Dodge, Chrysler, Jeep, and Ram vehicles. Known for its professional environment and customer-centric approach, the dealership offers a wide variety of vehicles, genuine parts, and comprehensive automotive services to meet the needs of a diverse clientele. Employing a team of skilled and knowledgeable professionals, the company prioritizes quality service and the efficient handling of all customer interactions. The dealership continually strives to maintain a welcoming and organized atmosphere in its service department, emphasizing teamwork and excellence in all its operations.

The role available at Helfman Dodge Chrysler Jeep Ram is designed to support the service department by assisting with vehicle handling and customer service tasks. This position is vital in ensuring that the transition of vehicles from check-in through to customer pick-up is seamless and efficient, reinforcing the dealership’s high standards of customer care. The individual in this role will be responsible for greeting and welcoming customers warmly, thereby setting a positive tone for their service experience. Additional responsibilities include the careful inspection and preparation of vehicles prior to service, such as vacuuming, installing disposable seat covers and floor mats, and tagging vehicles with identification markers to streamline the service process.

In this position, the employee will also be charged with moving vehicles from the service lane to designated parking spots within the service department and promptly delivering keys and repair order copies to respective Service Advisors. Maintaining an orderly and clean parking lot is essential, as is the ability to retrieve vehicles for customers once their payment has been processed. The role requires a keen attention to detail, especially regarding the inspection of vehicles for any existing damage before service, as well as monitoring for any damage that might occur during the vehicle’s time in the service department. Any such findings must be promptly communicated to the Service Advisor or management to ensure customer concerns are addressed swiftly.

Furthermore, the individual will be expected to wash vehicles and run errands needed by the service department, displaying flexibility and a cooperative spirit to support the entire service team. The ideal candidate will bring a positive attitude, a valid driver’s license, and experience driving both manual and automatic transmission vehicles. Experience in customer relations and telephone handling is preferred, highlighting the emphasis on communication skills and customer interaction in this role. Joining Helfman Dodge Chrysler Jeep Ram means becoming part of a winning automotive service team dedicated to high standards of performance and customer satisfaction. This opportunity invites applicants who are committed, detail-oriented, and eager to contribute to a dynamic service environment.