Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $14.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Life insurance
Vision Insurance
short term disability
long term disability
401k
Paid Time Off
Closed on Sundays
Job Description
Winrock Automotive Group is a well-established family-owned automotive business with six locations across Arkansas, renowned for its commitment to excellence and employee growth. Since its inception, the company has cultivated a supportive and encouraging work environment where employees are valued not only for their roles but also for their contributions to the company’s overall success. With a strong local presence and a reputation for customer satisfaction, Winrock Automotive Group offers a variety of career opportunities that allow individuals to develop professionally within the automotive industry. The company’s dedication to employee success is evident through its comprehensive benefits, professional development opportunities, and a workplace culture that emphasizes respect, teamwork, and high ethical standards.
The Full-Time Service Porter position at Winrock Automotive Group is integral to maintaining top-notch customer service and operational efficiency within the service department. This role is pivotal in greeting customers with a friendly demeanor, managing service traffic flow, and ensuring the fast and safe handling of vehicles as they enter, move through, and leave the service area. Service Porters are expected to assist with loaner vehicles, ensure the cleanliness and readiness of courtesy cars, and uphold a safe and tidy service drive environment. The position requires interaction not only with customers but also with dealership staff to facilitate seamless service operations.
The ideal candidate possesses a positive and professional attitude, a keen eye for detail, and a commitment to providing exemplary customer service. Responsibilities include greeting and directing customers, controlling traffic flow, assisting with parking duties, promptly delivering keys, maintaining vehicle and lot condition, and supporting management with various assignments. The role also advocates for a high standard of personal appearance and teamwork, requiring punctuality, adherence to workplace policies, and an eagerness to improve. Physical capabilities such as standing, walking, lifting, and safe vehicle operation are essential.
Winrock Automotive Group offers a competitive salary for this full-time role along with an attractive benefits package including medical, dental, and life insurance, vision coverage, short and long-term disability, 401K retirement plans, paid time off, and the benefit of being closed on Sundays. The company promotes a professional yet welcoming work setting where employees are encouraged to contribute ideas and grow their careers in the automotive sector. Candidates should be prepared to undergo pre-employment screening including motor vehicle record checks, drug screening, and background verification.
In summary, this position provides an excellent opportunity for individuals who thrive in a fast-paced, customer-oriented environment and want to be part of an industry-leading company proud of its family values and employee development. The Full-Time Service Porter role at Winrock Automotive Group is more than just a job - it is a chance to join a team dedicated to excellence and community engagement, with numerous possibilities for professional growth in Arkansas’s thriving automotive market.
The Full-Time Service Porter position at Winrock Automotive Group is integral to maintaining top-notch customer service and operational efficiency within the service department. This role is pivotal in greeting customers with a friendly demeanor, managing service traffic flow, and ensuring the fast and safe handling of vehicles as they enter, move through, and leave the service area. Service Porters are expected to assist with loaner vehicles, ensure the cleanliness and readiness of courtesy cars, and uphold a safe and tidy service drive environment. The position requires interaction not only with customers but also with dealership staff to facilitate seamless service operations.
The ideal candidate possesses a positive and professional attitude, a keen eye for detail, and a commitment to providing exemplary customer service. Responsibilities include greeting and directing customers, controlling traffic flow, assisting with parking duties, promptly delivering keys, maintaining vehicle and lot condition, and supporting management with various assignments. The role also advocates for a high standard of personal appearance and teamwork, requiring punctuality, adherence to workplace policies, and an eagerness to improve. Physical capabilities such as standing, walking, lifting, and safe vehicle operation are essential.
Winrock Automotive Group offers a competitive salary for this full-time role along with an attractive benefits package including medical, dental, and life insurance, vision coverage, short and long-term disability, 401K retirement plans, paid time off, and the benefit of being closed on Sundays. The company promotes a professional yet welcoming work setting where employees are encouraged to contribute ideas and grow their careers in the automotive sector. Candidates should be prepared to undergo pre-employment screening including motor vehicle record checks, drug screening, and background verification.
In summary, this position provides an excellent opportunity for individuals who thrive in a fast-paced, customer-oriented environment and want to be part of an industry-leading company proud of its family values and employee development. The Full-Time Service Porter role at Winrock Automotive Group is more than just a job - it is a chance to join a team dedicated to excellence and community engagement, with numerous possibilities for professional growth in Arkansas’s thriving automotive market.
Job Requirements
- High school diploma or equivalent
- Bachelor’s degree in business or business-related field preferred
- Ability to perform physical demands such as sitting, standing, walking, climbing, stooping, kneeling, crouching, or crawling
- Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Valid motor vehicle record
- Successful completion of drug screen and background check
- Punctuality and ability to work assigned shifts
- Ability to follow supervisor instructions
- Ability to interact effectively with coworkers
- Accept feedback positively
Job Qualifications
- Work experience within related job duties assigned
- Dealership experience preferred
- Demonstrate knowledge in the area of duties assigned
- Understand the importance of and maintains confidentiality
- Understand and follow work rules, policies, and procedures
- Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve
- Professional attitude and the ability to deliver best in class customer service
Job Duties
- Greet all customers entering the service area with a friendly, upbeat professional attitude, answer their questions, and direct them to the appropriate person or location
- Control service traffic flow, parking and assist with loaner vehicles as needed
- Park vehicles after they have been written up
- Drive safely and report any lot damage immediately
- Retrieve customer vehicles at cashier for pick-up
- ensure the proper process is followed
- Thank all customers for their business
- Deliver the keys to the appropriate place immediately after parking a vehicle in the service parking lot
- Maintain a clean and safe service drive area, free of trash, water, leaves, dirt, etc.
- Drive vehicles to and from service lane, service stalls, and parking lot as needed
- Make sure daily that all courtesy vehicles are clean, fueled, and ready for the next customer
- Conduct business in an ethical and professional manner
- Assist with various assignments that could be assigned by management
- Perform other job-related duties and responsibilities as may be assigned from time to time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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