Service Pick Up & Delivery Concierge

Serra Ford Farmington Hills, part of the expansive Serra Automotive group, is a leading automotive dealership located in Farmington Hills, Michigan. Established under the umbrella of Serra Automotive, which began operations in 1973, this dealership embodies a rich history founded on a customer-first philosophy. Serra Automotive has since evolved into one of the nation’s premier privately-held automotive retail networks, operating across eight states with over 60 dealerships. Representing 27 automotive brands and employing more than 3,600 people nationwide, the Serra group is known for its commitment to quality service, integrity, and opportunities for career advancement. Serra Ford Farmington Hills continues this tradition, offering exceptional vehicle sales and comprehensive service options to its customers, backed by a supportive team and family-owned values.

The Service Pick Up & Delivery Concierge role is a pivotal position within Serra Ford Farmington Hills, focusing on providing excellent customer service and ensuring a positive, seamless experience for guests. This role requires a professional who is not only proactive and detail-oriented but also highly communicative and able to anticipate customer needs. The Service Pick Up & Delivery Concierge is responsible for assisting the Service Department by efficiently managing vehicle pick up and delivery services. Attention to detail is critical, as the role involves preparing vehicles for delivery, cleaning them, and ensuring that every interaction with customers reflects the dealership's high standards of quality and care.

This position plays a vital role in customer satisfaction by ensuring that vehicles are delivered promptly, clean, and in excellent condition. Furthermore, the concierge supports various service department personnel including managers, advisors, technicians, and cashiers, fostering a team-oriented environment within the facility. Experience in a dealership environment is preferred but not mandatory, making this an attractive opportunity for individuals eager to develop their career in automotive service within a reputable and established company. Valid driving credentials, the ability to operate both automatic and manual transmission vehicles, and a positive attitude with a willingness to learn are essential traits of successful candidates.

Employment with Serra Ford Farmington Hills comes with comprehensive benefits including medical, dental, and vision insurance, 401K plans, paid time off, employee discounts, and opportunities for professional growth and development. The dealership prides itself on being an equal opportunity employer, embracing diversity and inclusivity in its workforce. Compensation is competitive and commensurate with experience, with pay details discussed upon job offer. Serra Ford Farmington Hills emphasizes a safe work environment in compliance with all workplace safety regulations and provides reasonable accommodations for qualified individuals with disabilities. Candidates can expect an engaging workplace where dedication, professionalism, and adherence to company policies are valued, and where job duties may evolve to meet changing business needs.