Service Pick Up & Delivery Concierge

Serra Ford Farmington Hills is a distinguished automotive dealership located in Farmington Hills, MI. It is part of Serra Automotive, one of the nation’s leading privately-held automotive retail groups that has been operating since 1973. Serra Automotive is known for its customer-first philosophy and has expanded significantly to include over 60 dealerships across 8 states, representing 27 automotive brands and employing more than 3,600 people nationwide. The group is highly regarded in the automotive industry for its commitment to quality service, integrity, and career growth, making it a trusted name in automotive sales and service. Serra Ford Farmington Hills benefits from this extensive network, providing both employees and customers with valuable resources and a strong support system.

The role of Service Pick Up & Delivery Concierge at Serra Ford Farmington Hills is a vital position dedicated to ensuring that the service department maintains excellent customer satisfaction through professional and efficient vehicle pick up and delivery. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills essential for this customer-facing role. Responsibilities include providing prompt and high-quality service, anticipating the needs of customers, and ensuring that vehicles are delivered in optimal condition. This involves paying close attention to small details such as cleaning and maintaining the appearance of vehicles before handing them back to the customer.

This position requires the ability to operate both manual and automatic transmission vehicles and the capacity to work collaboratively with various departments including Service Department managers, Advisors, Technicians, and Cashiers. A valid driver's license with a clean driving record is mandatory. Serra Ford Farmington Hills values a positive attitude, strong work ethic, and a willingness to learn, fostering a supportive team environment where employees can thrive. The employment with Serra Ford Farmington Hills is at-will, with competitive compensation based on experience, which will be discussed at the time of the job offer.

Serra Ford Farmington Hills upholds equal employment opportunity practices, providing a professional workplace that respects diversity and inclusion. Candidates must provide proof of eligibility to work in the U.S., and employment may be contingent upon successful background checks and drug screenings. The dealership ensures compliance with workplace safety regulations and reasonable accommodations for qualified individuals with disabilities. This position is an excellent opportunity for individuals seeking career development in a reputable automotive retail group that offers a range of employee benefits and fosters a customer-focused work culture. Serra Ford Farmington Hills encourages interested applicants to explore other roles within Serra Automotive through its website and notes that only selected candidates will be contacted for interviews. This setting provides an inclusive and dynamic environment where employees are expected to act professionally and adapt to changing business needs.