SERVICE OPERATIONS SUPERINTENDENT(SAFETY)

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $156,561.60 - $235,976.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Life insurance

Tuition Reimbursement

Job Description

Metro is a leading public transit agency dedicated to providing safe, reliable, and efficient bus and rail transportation services across multiple divisions. As a critical player in urban transit, Metro is committed to promoting sustainability, accessibility, and community engagement while operating one of the largest transportation networks in the region. With a focus on safety, compliance, and customer satisfaction, Metro continues to advance its transit systems by leveraging innovative management practices and fostering a culture of excellence among its employees.

The role of the Division Manager of Bus and Rail Transportation Service Operations is a pivotal leadership position withi... Show More

Job Requirements

Bachelor’s degree or equivalent experience
Minimum of 7 years of progressively responsible experience in public transit operations or a related field
Demonstrated knowledge of state and federal transit regulations
Strong leadership and decision-making skills
Ability to work effectively in a 24/7 on-call environment
Excellent communication, problem-solving, and organizational skills
Capacity to manage confidential information with discretion
Ability to travel to offsite locations as necessary
Proficient in English language speaking, reading, and writing

Job Qualifications

Bachelor’s degree in business administration, public administration, transportation management, or a related field
Extensive experience in public transit operations management
Strong knowledge of public transit laws, regulations, and compliance requirements
Proven leadership and supervisory experience in a transportation or public service environment
Excellent communication and interpersonal skills
Ability to analyze complex operational data and develop strategic solutions
Skilled in budget management and financial decision-making
Proficiency with applicable business software and transit management systems
Experience in contract negotiation and vendor management
Ability to lead disciplinary investigations and handle employee relations effectively

Job Duties

Develops goals, objectives, plans, and priorities for service operations work
Directs and manages the overall operations of bus and rail transportation and assigns and monitors service work in operating divisions
Directs the availability and assignment of proper operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints
Directs staff compliance with policies, rules, procedures, regulations, practices, and labor contracts
Directs the review and analysis of division operations and monitors system performance to identify and solve problems/issues and ensure efficient and cost-effective operations
Develops, reviews, and evaluates contract proposals
monitors and evaluates work of consultants, contract personnel, and vendors
Serves as authority liaison/ombudsman with community groups and attempts to effect proposed changes and wants of community within confines of regional system
Responds to community interests
Investigates and resolves customer complaints
Evaluates performance of division operations to ensure conformance with department's goals and objectives and eliminate impediments to peak performance
Conducts disciplinary investigations, hearings, and counseling sessions
Testifies at unemployment and workers' compensation hearings and court cases
Prepares complex reports, correspondence, and standard operating procedures
Interacts with various departments and outside agencies to coordinate schedule and procedural changes and ensure quality service
Prepares and oversees department budget
Supervises, trains, mentors, and motivates assigned staff
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals
Maintains accountability for the safety performance of all assigned employees
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties

Job Location

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please contact the employer.

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