Service Manager - Reata

Reata is a prestigious fine dining establishment renowned for delivering exceptional culinary experiences and unparalleled hospitality. As a leading restaurant in its category, Reata combines a sophisticated ambiance with meticulously crafted menus, ensuring an unforgettable dining atmosphere for every guest. Dedicated to upholding the highest standards of service and culinary excellence, Reata is committed to providing a warm and welcoming environment where guests can enjoy thoughtfully prepared dishes paired with attentive and personalized service. The restaurant thrives on a culture of teamwork, professionalism, and continuous improvement, which has earned it a stellar reputation in the hospitality industry.

The Service Manager role at Reata is pivotal in orchestrating all front-of-house operations to guarantee that each guest encounter reflects the restaurant’s dedication to outstanding hospitality. Reporting directly to the General Manager, the Service Manager is responsible for leading the daily activities that influence the guest experience from opening to close. This leadership position involves motivating and managing a dynamic floor team, enforcing top-tier service standards, and collaborating closely with kitchen leadership to ensure seamless coordination between front and back-of-house operations. Through proactive management and hands-on involvement, the Service Manager resolves guest complaints efficiently with empathy, ensuring customer satisfaction and loyalty.

This role demands a leader who can thrive in a high-volume, fast-paced environment while maintaining composure and a strong work ethic. The ideal candidate will have a minimum of three years’ experience in management within a fine dining or full-service restaurant context, with proven success in providing exceptional customer service. Proficiency with restaurant management software such as OpenTable, HotSchedules, Oracle Simphony, and TripleSeat is preferred. The Service Manager will also oversee recruitment, training, and retention of skilled staff members to meet the evolving needs of the restaurant. They will regularly appraise staff performance, offering constructive feedback to nurture professional growth and improve productivity.

In addition, the Service Manager ensures strict compliance with sanitation, health, and safety regulations to maintain a safe environment for guests and employees. They make informed, profitable decisions regarding front-of-house operations and resource allocation, supporting the restaurant’s financial objectives. The compensation package is competitive and aligns with the candidate’s experience. Full benefits eligibility begins on the first day of the month following 60 days of employment, including medical, dental, and vision insurance, disability coverage, life insurance, critical illness coverage, and a 401(k) retirement plan. Reata fosters an inclusive workplace and is proud to be an Equal Opportunity Employer, valuing diversity and inclusivity in its workforce.