Service Manager - BTR (59858)

BH is a leading multifamily owner and operator that has evolved from a small startup founded in 1993 into one of the nation’s largest commercial real estate companies. Renowned for its people-first approach, BH manages over 100,000 units and employs more than 2,800 team members nationwide. The company prides itself on doing business the right way, owning its processes in-house, and fostering a workplace culture recognized by Fortune Magazine as one of the best for women, millennials, and diversity. BH’s commitment to innovation and continuous improvement drives its efforts to construct smarter ways to live, invest, manage, and grow communities across the United States.

BH’s multifamily portfolio is managed with a passion for excellence and a dedication to setting high standards within the industry. The company’s team members embody a culture of can-do attitude, collaboration, accountability, and a sense of humor, balancing professionalism with an enjoyable work environment. BH encourages employees to think big while paying close attention to details, maintaining a resilient approach to challenges, and striving for continuous personal and organizational growth. Joining BH offers an opportunity to be part of a respected and forward-thinking real estate organization poised for future expansion and success.

The role of Service Manager BTR at BH is a critical leadership position reporting to the Community Manager BTR, responsible for coordinating and overseeing maintenance and repair operations across multiple Build to Rent communities. The Service Manager will manage daily maintenance employee schedules, assign and supervise work, and ensure the upkeep and safety of building facilities. This position involves regular site visits to one to four communities per week and requires a hands-on approach to managing maintenance tasks and liability hazards.

The Service Manager takes accountability for maintaining inventory of repair supplies and monitoring the monthly maintenance budget, as well as facilitating communication between maintenance staff and property management. This role may involve responsibilities relating to new construction or modification of existing properties, demanding knowledge of various trades such as HVAC, plumbing, electrical work, roofing, and structural repairs. Maintaining the grounds and appearance of the properties, as well as ensuring the security of tools and equipment, are key components of this job.

Ideal candidates will possess strong organizational and communication skills, demonstrating the ability to use independent judgment to prioritize tasks and respond to emergencies expediently. The role requires a proactive attitude towards safety training, employee development, and participation in property safety audits. The Service Manager will work onsite predominantly but may also have the flexibility to work remotely as needed.

To succeed in this role, the candidate must hold certifications including HVAC, EPA Type II certification for domestic HVAC systems, and Certified Pool Operator (CPO). Experience with supply purchasing, bidding, and knowledge of microbial growth is advantageous. Physical demands of the job include lifting up to 50 pounds, frequent movement, and exposure to various weather conditions. The position is full-time and onsite, with a work schedule from Monday to Friday, including potential overtime and on-call shifts to meet business requirements.

Joining BH as a Service Manager BTR means becoming part of a supportive, diverse, and inclusive organization dedicated to employee growth and excellence in property management. BH offers a dynamic work environment where your contributions directly impact the quality and safety of residential communities, making it an ideal career opportunity for maintenance professionals seeking advancement in the commercial real estate industry.