Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $30.00
Work Schedule
Rotating Shifts
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee assistance program
Professional Development
Disability insurance
Job Description
BH is a people-first multifamily owner and operator that has grown significantly since its founding in 1993, evolving from a small startup into one of the largest commercial real estate companies in the United States. With a current portfolio managing over 100,000 units and a team of more than 2,800 employees, BH has cemented its reputation as a leading entity in the property management industry. The company is recognized for its commitment to ethical business practices and its investment in employee well-being and professional growth. Praised by Fortune Magazine as a top workplace for women, millennials, and diversity, BH continuously harnesses innovation and a proactive attitude to improve its operations. The company strives to create smarter living spaces and enhance the multifamily lifestyle through its dedicated management and operational excellence.
The Service Manager Build to Rent (BTR) role at BH is a pivotal position responsible for coordinating and overseeing the maintenance and repair work across multiple communities concurrently – typically ranging from one to four sites. Reporting directly to the Community Manager BTR, the Service Manager is charged with managing teams responsible for the upkeep and enhancement of the property infrastructures. This involves preparing work schedules, assigning tasks, supervising the quality and completion of maintenance work, and ensuring that safety and operational standards are consistently met. The role supports various maintenance activities including new construction projects, property modifications, and routine preventive maintenance, all while maintaining a strong focus on customer service for both internal teams and external residents.
The Service Manager is expected to be hands-on, making regular site visits and using independent judgment to prioritize repairs and identify liability hazards promptly. They are also responsible for inventory management ensuring an adequate supply of maintenance materials and tools, while actively monitoring the monthly maintenance budget. The ability to interact effectively with vendors for warranty claims, coordinate training for maintenance staff, and maintain compliance with relevant industry regulations form core aspects of this position. The role demands highly organized, motivated individuals capable of working under minimal supervision, possessing excellent time management and communication skills. The physical demands include regular lifting and mobility tasks under various weather conditions, emphasizing the need for stamina and resilience.
This full-time onsite position operates primarily Monday through Friday with some overtime and on-call responsibilities to address urgent maintenance needs. BH offers a dynamic and supportive environment for professionals eager to contribute to a pioneering multifamily enterprise committed to diversity, innovation, and employee development. If you are ready to be part of a forward-thinking organization that truly values the way work is done and the people who do it, the Service Manager BTR position at BH is a rewarding opportunity to further your career in property management.
The Service Manager Build to Rent (BTR) role at BH is a pivotal position responsible for coordinating and overseeing the maintenance and repair work across multiple communities concurrently – typically ranging from one to four sites. Reporting directly to the Community Manager BTR, the Service Manager is charged with managing teams responsible for the upkeep and enhancement of the property infrastructures. This involves preparing work schedules, assigning tasks, supervising the quality and completion of maintenance work, and ensuring that safety and operational standards are consistently met. The role supports various maintenance activities including new construction projects, property modifications, and routine preventive maintenance, all while maintaining a strong focus on customer service for both internal teams and external residents.
The Service Manager is expected to be hands-on, making regular site visits and using independent judgment to prioritize repairs and identify liability hazards promptly. They are also responsible for inventory management ensuring an adequate supply of maintenance materials and tools, while actively monitoring the monthly maintenance budget. The ability to interact effectively with vendors for warranty claims, coordinate training for maintenance staff, and maintain compliance with relevant industry regulations form core aspects of this position. The role demands highly organized, motivated individuals capable of working under minimal supervision, possessing excellent time management and communication skills. The physical demands include regular lifting and mobility tasks under various weather conditions, emphasizing the need for stamina and resilience.
This full-time onsite position operates primarily Monday through Friday with some overtime and on-call responsibilities to address urgent maintenance needs. BH offers a dynamic and supportive environment for professionals eager to contribute to a pioneering multifamily enterprise committed to diversity, innovation, and employee development. If you are ready to be part of a forward-thinking organization that truly values the way work is done and the people who do it, the Service Manager BTR position at BH is a rewarding opportunity to further your career in property management.
Job Requirements
- Minimum of two years experience in maintenance safety heating and air conditioning construction including foundations framing roofing plumbing and electrical
- Ability to work remotely if necessary
- Positive motivating and team-oriented attitude
- Strong organization skills managing warranty requests with multiple vendors
- Basic computer knowledge
- Ability to work independently with excellent time management and priority skills
- Strong communication and interpersonal skills
- Ability to work with diverse groups and customers
- Provide own industry specific hand tools
- Valid driver’s license and reliable transportation
- Ability to travel onsite up to 95 percent of the time
- HVAC certification
- EPA Certification Type II domestic HVAC systems
- Certified Pool Operator CPO
- CAMT preferred or ability to obtain within first year
- HVAC supply purchasing and bidding experience helpful
- EPA 410A certification preferred or ability to obtain within first year
- Knowledge of microbial growth a plus
Job Qualifications
- Minimum two years progressive maintenance experience including safety and HVAC systems
- Knowledge of building maintenance repair and preventive maintenance programs irrigation pool and appliance repair
- Strong organization skills
- Basic computer skills
- Ability to work independently with minimal supervision
- Excellent time management and prioritization skills
- Strong communication and interpersonal skills
- Positive team-oriented attitude
- Ability to work with diverse people and customers
- Valid driver’s license and reliable transportation
- HVAC certification
- EPA Certification Type II domestic HVAC systems
- Certified Pool Operator (CPO)
- CAMT preferred or ability to obtain within first year
- HVAC supply purchasing and bidding experience preferred
- EPA 410A certification preferred or ability to obtain within first year
- Knowledge of microbial growth is a plus
Job Duties
- Complete weekly and daily maintenance employee schedules communicating assignments to maintenance staff while touring property to identify needed maintenance and hazards
- Repair hazards or assign tasks to maintenance team
- Use personal vehicle for transportation of tools
- Exhibit strong independent judgment to determine actions priorities and emergencies
- Maintain daily upkeep of grounds and property appearance including interior and exterior rehabilitation and construction projects
- Manage upkeep and security of property-issued tools
- Stay updated on industry issues and regulations related to maintenance procedures and incorporate into planning
- Participate in site staffing needs with Community Manager
- Assess training needs provide input and coordinate safety and skill training for maintenance employees
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
