Service Manager

Texas Roadhouse is a renowned casual dining restaurant chain known for its legendary food and legendary service, specializing primarily in high-quality steaks and American cuisine. Established with a strong emphasis on creating an inviting and fun environment for both guests and employees, Texas Roadhouse has cultivated a people-first culture that values hard work, passion, and teamwork. Their mission is not only to serve remarkable food but also to provide an unparalleled customer experience through dedicated service and a welcoming atmosphere. This approach has made Texas Roadhouse a preferred dining destination for families, couples, and groups seeking a casual yet energetic dining experience. The company embodies a philosophy of loving what you do today while preparing for future opportunities, 'Are you ready to be a Roadie?,' reflecting their focus on career growth and employee development.

The role of Service Manager at Texas Roadhouse is a pivotal position responsible for overseeing all Front of House daily operations to ensure that the company’s standards of Legendary Food and Legendary Service are consistently met. This full-time employment opportunity offers candidates a chance to join a vibrant team and play a key role in managing the guest experience while driving business success. As a Service Manager, you will lead a team of Front of House employees, including servers, bartenders, and hosts, coordinating schedules, training programs, and performance management. Your leadership will directly impact customer satisfaction, sales performance, and compliance with company policies and liquor laws.

In this role, you are entrusted with enforcing employment policies, maintaining restaurant cleanliness, and ensuring the safety of guests at all times. You will be instrumental in delivering top-notch training to new and current employees, motivating the team through contests, themes, and incentives, and fostering a fun and safe work environment. Managing liquor orders and costs, conducting employee evaluations and coaching sessions, as well as participating in hiring decisions, are all essential components of the position. Service Managers at Texas Roadhouse also support employee growth by providing daily feedback and encouraging a culture aligned with core values and operational goals.

Texas Roadhouse offers a comprehensive total rewards package after 30 days for managers who meet eligibility requirements. This includes medical, dental, and vision insurance; paid vacation and parental leave options; adoption assistance; and various types of disability and life insurance. Additionally, benefits such as tuition reimbursement, profit-sharing, a 401(k) retirement plan, and employee recognition programs contribute to a supportive work-life balance and career advancement prospects. The company promotes equal opportunity employment and encourages candidates from all backgrounds to apply, emphasizing diversity and inclusion throughout their workforce.