Service Manager

Carlsbad, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.57 - $24.05

Work Schedule

Weekend Shifts

Night Shifts

Benefits

employee discount

Gifts for work anniversaries

Job Description

Cinepolis USA stands as a premier luxury cinema exhibitor renowned for delivering an enhanced and sophisticated movie-going experience. Headquartered in Dallas, Cinepolis USA operates 26 luxury and premium theaters across key states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio. With ongoing plans for expansion, the company is a vital part of the global Cinepolis International network, the most popular movie theater exhibitor worldwide. This puts Cinepolis at the forefront of innovation, film presentation, and hospitality on an international scale. Dedicated to excellence, the organization focuses on providing a seamless blend of entertainment and comfort through its upscale... Show More

Job Requirements

High school diploma or equivalent
1+ years of bar and restaurant management experience
2+ years of supervisory experience
ability to work standing, walking, lifting, twisting, bending, and climbing stairs frequently
availability to work holidays, nights, and weekends
ability to work in a fast-paced environment

Job Qualifications

Bachelor’s degree in business management, hospitality, or related field preferred
high school diploma or equivalent required
1+ years of bar and restaurant management experience required
2+ years of supervisory experience required
full-service restaurant knowledge, including inventory control and operations
ServSafe certification preferred
strong leadership and motivational skills
professional appearance and positive role model
strong written and verbal communication skills
strong decision-making skills
effective communication, negotiation, and teamwork skills
high guest satisfaction expectations
resourceful problem-solving skills
self-motivated and results driven
strong organizational and time management skills
ability to multitask and delegate
holds self and others accountable for high performance standards

Job Duties

Assists the Assistant General Manager in interviewing and hiring hourly staff
provides on-the-job training and onboarding of new hires
assists with assigning work tasks and preparing weekly schedules through HotSchedules
ensures all shifts are covered
fosters professional working relationships with direct reports, peers, supervisors, Human Resources and Head Office
provides direction, coaching, and leadership for all employees
conducts daily pre-shift Take One meetings and delivers team sales goals and promotions
ensures maximization of sales by auditing sales staff and setting daily and weekly goals via KPI boards and Take Ones
reviews sales numbers and goals regularly and makes operational adjustments
manages and supervises the in-seat dining process, auditorium sales, and guest experience
ensures that facilities are clean, safe, and in proper working order by adhering to company cleaning policy
performs daily opening, mid, and closing operation duties
assists General Manager with various tasks, reports, scheduling, and analytics
assists with special and private event preparation and follow-through
practices proactive guest management by recognizing opportunities and resolving issues to leave positive guest experiences
communicates regularly with General Manager and Human Resources on employee issues and complaints
partners with Regional Projectionist on film ingestion, maintenance, playlist building, and system issue resolution
attends and participates in meetings and trainings
assists with in-seat dining and auditorium sales management including running food & beverage, handling expo roles, and managing teams
performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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