Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.57 - $24.05
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Gifts for work anniversaries
Job Description
Cinepolis USA stands as a premier luxury cinema exhibitor renowned for delivering an enhanced and sophisticated movie-going experience. Headquartered in Dallas, Cinepolis USA operates 26 luxury and premium theaters across key states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio. With ongoing plans for expansion, the company is a vital part of the global Cinepolis International network, the most popular movie theater exhibitor worldwide. This puts Cinepolis at the forefront of innovation, film presentation, and hospitality on an international scale. Dedicated to excellence, the organization focuses on providing a seamless blend of entertainment and comfort through its upscale theater concepts "Cinepolis Luxury Cinemas" and "Movie House & Eatery." These venues combine state-of-the-art technology and gourmet food offerings to redefine the movie experience for modern audiences.
The role of a Service Manager at Cinepolis is a crucial leadership position rooted in the values and mission of the company. A Service Manager acts as a brand ambassador who upholds the high standards of luxury service expected by Cinepolis. This role involves overseeing all Front-of-House operations including Guest Services, Servers, Bartenders, Runners, and Concessions. The Service Manager ensures the highest quality and consistency in service, food, and beverage, fostering a superior experience for guests and employees alike. This position is classified as non-exempt, with a base pay ranging from $19.57 to $24.05 per hour, and reports directly to the Assistant General Manager. Supervisory responsibilities are an integral part of the role, requiring a leader who can motivate and guide their team effectively.
This management role includes a diverse set of responsibilities such as assisting with recruiting and hiring, training and onboarding new staff, scheduling, and fostering positive work relationships across various departments. The Service Manager must execute daily operational duties including opening, mid, and closing shifts, ensuring theaters are clean and safe, and maintaining the excellence of the in-seat dining experience. They play an active role in boosting sales by setting daily and weekly goals, auditing sales activities, and adjusting operations based on performance metrics. Another critical aspect of the job is proactive guest management, where the Service Manager anticipates and resolves issues to maintain a positive company image and excellent guest satisfaction.
A Service Manager at Cinepolis also collaborates closely with other operational leaders, including the General Manager and Regional Projectionist, to coordinate film presentations and system issues. Participation in ongoing training and meetings ensures that they stay updated on company policies and industry trends. This position demands physical stamina, including frequent standing, walking, lifting, bending, and stair navigation in a theater environment. Working hours are flexible, with availability required during holidays, nights, and weekends.
Joining Cinepolis means becoming part of a team that values its members highly. Employees enjoy generous discounts on tickets, food, and nonalcoholic beverages, along with milestone anniversary gifts. Importantly, Cinepolis commits to equal employment opportunities, fostering an inclusive workplace free from discrimination. Overall, the Service Manager position offers a challenging yet rewarding career opportunity within a dynamic luxury entertainment company, blending hospitality with cutting-edge cinema experiences.
The role of a Service Manager at Cinepolis is a crucial leadership position rooted in the values and mission of the company. A Service Manager acts as a brand ambassador who upholds the high standards of luxury service expected by Cinepolis. This role involves overseeing all Front-of-House operations including Guest Services, Servers, Bartenders, Runners, and Concessions. The Service Manager ensures the highest quality and consistency in service, food, and beverage, fostering a superior experience for guests and employees alike. This position is classified as non-exempt, with a base pay ranging from $19.57 to $24.05 per hour, and reports directly to the Assistant General Manager. Supervisory responsibilities are an integral part of the role, requiring a leader who can motivate and guide their team effectively.
This management role includes a diverse set of responsibilities such as assisting with recruiting and hiring, training and onboarding new staff, scheduling, and fostering positive work relationships across various departments. The Service Manager must execute daily operational duties including opening, mid, and closing shifts, ensuring theaters are clean and safe, and maintaining the excellence of the in-seat dining experience. They play an active role in boosting sales by setting daily and weekly goals, auditing sales activities, and adjusting operations based on performance metrics. Another critical aspect of the job is proactive guest management, where the Service Manager anticipates and resolves issues to maintain a positive company image and excellent guest satisfaction.
A Service Manager at Cinepolis also collaborates closely with other operational leaders, including the General Manager and Regional Projectionist, to coordinate film presentations and system issues. Participation in ongoing training and meetings ensures that they stay updated on company policies and industry trends. This position demands physical stamina, including frequent standing, walking, lifting, bending, and stair navigation in a theater environment. Working hours are flexible, with availability required during holidays, nights, and weekends.
Joining Cinepolis means becoming part of a team that values its members highly. Employees enjoy generous discounts on tickets, food, and nonalcoholic beverages, along with milestone anniversary gifts. Importantly, Cinepolis commits to equal employment opportunities, fostering an inclusive workplace free from discrimination. Overall, the Service Manager position offers a challenging yet rewarding career opportunity within a dynamic luxury entertainment company, blending hospitality with cutting-edge cinema experiences.
Job Requirements
- High school diploma or equivalent
- 1+ years of bar and restaurant management experience
- 2+ years of supervisory experience
- ability to work standing, walking, lifting, twisting, bending, and climbing stairs frequently
- availability to work holidays, nights, and weekends
- ability to work in a fast-paced environment
Job Qualifications
- Bachelor’s degree in business management, hospitality, or related field preferred
- high school diploma or equivalent required
- 1+ years of bar and restaurant management experience required
- 2+ years of supervisory experience required
- full-service restaurant knowledge, including inventory control and operations
- ServSafe certification preferred
- strong leadership and motivational skills
- professional appearance and positive role model
- strong written and verbal communication skills
- strong decision-making skills
- effective communication, negotiation, and teamwork skills
- high guest satisfaction expectations
- resourceful problem-solving skills
- self-motivated and results driven
- strong organizational and time management skills
- ability to multitask and delegate
- holds self and others accountable for high performance standards
Job Duties
- Assists the Assistant General Manager in interviewing and hiring hourly staff
- provides on-the-job training and onboarding of new hires
- assists with assigning work tasks and preparing weekly schedules through HotSchedules
- ensures all shifts are covered
- fosters professional working relationships with direct reports, peers, supervisors, Human Resources and Head Office
- provides direction, coaching, and leadership for all employees
- conducts daily pre-shift Take One meetings and delivers team sales goals and promotions
- ensures maximization of sales by auditing sales staff and setting daily and weekly goals via KPI boards and Take Ones
- reviews sales numbers and goals regularly and makes operational adjustments
- manages and supervises the in-seat dining process, auditorium sales, and guest experience
- ensures that facilities are clean, safe, and in proper working order by adhering to company cleaning policy
- performs daily opening, mid, and closing operation duties
- assists General Manager with various tasks, reports, scheduling, and analytics
- assists with special and private event preparation and follow-through
- practices proactive guest management by recognizing opportunities and resolving issues to leave positive guest experiences
- communicates regularly with General Manager and Human Resources on employee issues and complaints
- partners with Regional Projectionist on film ingestion, maintenance, playlist building, and system issue resolution
- attends and participates in meetings and trainings
- assists with in-seat dining and auditorium sales management including running food & beverage, handling expo roles, and managing teams
- performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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