Service Manager

BH Management is a prominent and rapidly growing multifamily owner and operator known for its strong commitment to people, innovation, and operational excellence. Founded in 1993, BH has evolved from a small startup into one of the largest commercial real estate companies in the United States. With a portfolio managing over 100,000 units and a workforce exceeding 2,800 employees, BH is celebrated for its inclusive workplace culture and numerous accolades such as being named by Fortune Magazine as one of the "Best Workplaces for Women," "Best Workplaces for Millennials," and "Best Workplaces for Diversity." The company is driven by a mission to improve how people live, invest, manage, and grow by fostering an environment where innovation and integrity thrive. BH embraces a people-first philosophy that prioritizes doing business the right way and investing deeply in its team members.

The Service Manager role at BH Management, based at the Madera Point property located at 445 S Dobson Rd, Mesa, AZ, is a full-time position with a compensation range of $30.00 to $32.00 per hour. This position plays a crucial role in maintaining the physical integrity and safety of the property's buildings and facilities. The Service Manager is responsible for coordinating and overseeing the repair and maintenance work performed by the maintenance team. This role involves preparing work schedules, assigning tasks, and supervising the work product to ensure all maintenance and rehabilitation projects are completed efficiently and to company standards.

Beyond routine maintenance oversight, the Service Manager is deeply involved in safety training and compliance with Occupational Safety & Health Administration (OSHA) regulations as well as other federal, state, and local codes. They are tasked with performing thorough inspections of property and grounds to identify necessary repairs or hazards that could pose risks to residents or staff. Additionally, the role requires inventory management for maintenance supplies and monitoring the monthly maintenance budget to ensure financial responsibility.

A significant aspect of this role is fostering a strong commitment to outstanding customer service for both internal team members and external residents. The Service Manager represents BH Management professionally and courteously while supporting the company’s culture and values. This role also involves participation in site staffing decisions alongside the Community Manager and assessing employee training needs to maintain a skilled and knowledgeable maintenance workforce. The Service Manager must ensure that preventive maintenance programs are properly implemented and documented according to BH’s guidelines.

Physical demands for this role are considerable, requiring the ability to lift up to 50 pounds, perform a full range of motion activities such as standing, walking, bending, stooping, crawling, and climbing stairs. The position also requires operating motor equipment or vehicles onsite and potentially traveling locally or overnight as business needs demand.

Working hours typically follow a Monday to Friday schedule with some flexibility for overtime and on-call duties to address urgent maintenance needs or emergencies. BH Management fosters an inclusive work environment that celebrates diversity and continuously enhances practices to make the workplace better for all employees, reflecting their strong core values and people-first approach.

In summary, the Service Manager at BH Management is a vital leadership position entrusted with ensuring the safety, functionality, and aesthetic upkeep of multifamily residential properties. This role demands a proactive, detail-oriented leader who can manage teams effectively, enforce safety standards rigorously, and deliver high-quality service consistently while contributing to BH’s mission of creating smarter, safer, and more livable communities.