Service Manager

Smokey Bones is a renowned full-service restaurant chain known for delivering exceptional barbecue, award-winning ribs, and memorable dining experiences. With 63 locations spread across 16 states, Smokey Bones has earned its place as a beloved destination for those who appreciate great food, friendly service, and a welcoming atmosphere. The brand stands out by offering a variety of meats that are slow-smoked, fire-grilled, and available through multiple service options including dine-in, pick-up, online ordering, catering, and delivery. Beyond the mouthwatering menu, Smokey Bones features a full bar that highlights a distinctive selection of bourbons, whiskeys, domestic, import, and local craft beers, as well as handcrafted cocktails that complement the dining experience.

Smokey Bones is not just a restaurant but a vibrant community that values and celebrates its team members, offering an inclusive environment where every individual is recognized for being their authentic self. This commitment to a supportive work culture has led Smokey Bones to be awarded the Certified Great Place to Work accolade for two consecutive years. The company emphasizes flexibility, fun, and teamwork, ensuring that employees enjoy a balanced and enjoyable work-life schedule. Smokey Bones provides competitive pay, generous scholarship opportunities, and access to a comprehensive discounts hub, making it a choice employer for those seeking career advancement and a rewarding workplace.

The role at Smokey Bones invites individuals passionate about delivering excellent guest experiences and motivated by the values of teamwork and operational excellence. The position entails leadership and operational responsibilities, requiring the candidate to model the standards of the organization and foster a culture centered on exceptional guest service. In this capacity, the individual will coach team members to anticipate and resolve guest issues, ensuring all interactions contribute positively to the restaurant’s reputation and customer satisfaction.

Operational leadership is a significant aspect of this role, where the candidate will manage facility quality, motivate teams, manage scheduling, and contribute to achieving the restaurant's financial targets. The role demands a proactive approach to performance management, encouraging continuous improvement and supporting career development within the team. The candidate will also be responsible for administrative duties ensuring compliance with relevant laws and company policies, further underscoring the importance of integrity and professionalism in this position.

Aside from the dynamic work environment, Smokey Bones offers a comprehensive suite of benefits that support employees from day one. These include flexible scheduling, free meals during shifts, meal discounts, and access to employee assistance programs such as free counseling sessions. The benefits extend to health care options including multiple plan selections, dental, vision, accidental coverage, critical illness protection, and both short-term and long-term disability plans. Additional perks like preferred legal plans, patient advocacy services, and college scholarships underscore the company’s investment in the wellbeing and growth of its workforce. This holistic approach to employee benefits and career development makes Smokey Bones a distinguished employer in the restaurant industry, dedicated to fostering a collaborative and thriving team for the future.