Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $36.00
Work Schedule
Rotating Shifts
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career growth opportunities
Job Description
BH is a prominent multifamily owner and operator that has evolved from a modest startup company into one of the largest commercial real estate entities in the United States. Founded in 1993, the company has expanded its reach significantly, overseeing the management of more than 100,000 residential units. BH attributes its success to a strong people-first philosophy, emphasizing ethical business practices and dedicated investment in employee development. Recognized by Fortune Magazine among the "Best Workplaces for Women," "Best Workplaces for Millennials," and "Best Workplaces for Diversity," BH is known for fostering an inclusive and dynamic work environment. With over 2,800 employees and an approach centered on innovation and continuous improvement, BH creates smarter ways to live, invest, manage properties, and grow its business. The company prides itself on maintaining internal control over its processes and adapting quickly to the changing market landscape through a culture of accountability and resilience.
The role of Service Manager at BH is a critical operational position responsible for coordinating the repair and maintenance of residential buildings and facilities within a single community of up to 299 units. Reporting directly to the Community Manager, the Service Manager directs maintenance staff, oversees schedules, and ensures the quality and timeliness of maintenance work. This role involves supervising a team, assigning tasks, and monitoring the completion of complex repairs as well as routine maintenance activities to uphold the company's high standards. The Service Manager is also charged with conducting daily property inspections, managing inventory supplies, overseeing the monthly maintenance budget, and enforcing compliance with safety regulations such as OSHA guidelines. Additionally, the role requires liaising with residents to ensure satisfaction and follow-up on maintenance issues, upholding company reputation through professional interactions, and supporting construction or renovation projects when necessary. A commitment to safety, quality service, teamwork, and problem-solving are fundamental attributes BH seeks in a successful Service Manager. This full-time, onsite role demands flexibility including working extended hours and participating in an on-call rotation to meet the ongoing operational needs of the community. BH provides a supportive work environment and opportunities for career growth, making this role an excellent fit for experienced maintenance leaders interested in contributing to a highly regarded multifamily organization.
The role of Service Manager at BH is a critical operational position responsible for coordinating the repair and maintenance of residential buildings and facilities within a single community of up to 299 units. Reporting directly to the Community Manager, the Service Manager directs maintenance staff, oversees schedules, and ensures the quality and timeliness of maintenance work. This role involves supervising a team, assigning tasks, and monitoring the completion of complex repairs as well as routine maintenance activities to uphold the company's high standards. The Service Manager is also charged with conducting daily property inspections, managing inventory supplies, overseeing the monthly maintenance budget, and enforcing compliance with safety regulations such as OSHA guidelines. Additionally, the role requires liaising with residents to ensure satisfaction and follow-up on maintenance issues, upholding company reputation through professional interactions, and supporting construction or renovation projects when necessary. A commitment to safety, quality service, teamwork, and problem-solving are fundamental attributes BH seeks in a successful Service Manager. This full-time, onsite role demands flexibility including working extended hours and participating in an on-call rotation to meet the ongoing operational needs of the community. BH provides a supportive work environment and opportunities for career growth, making this role an excellent fit for experienced maintenance leaders interested in contributing to a highly regarded multifamily organization.
Job Requirements
- Minimum of four years of progressive maintenance and safety experience
- up to 299 units in one community
- high school diploma is a plus
- required certifications: EPA Core, Type I-Appliances, Type II-HAVC, Certified Pool Operator
- able to provide own industry specific hand tools
- advanced computer skills
- ability to perform manual, task-oriented work independently
- ability to assign and prioritize tasks
- ability to work onsite full time
- ability to participate in on-call schedule
- able to lift at least 50 pounds
- full range of motion with upper and lower body, including standing, walking, bending, stooping, crawling, and climbing stairs
- exposure to all weather conditions
- ability to operate motor equipment and vehicle onsite, if applicable
- ability to travel locally and overnight by automobile or airplane as required
Job Qualifications
- Minimum of four years of progressive maintenance and safety experience
- advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property
- regularly performs manual, task-oriented work independently and prioritize tasks
- assigning tasks to team
- high school diploma is a plus
- required certifications: EPA Core, Type I-Appliances, Type II-HAVC, Certified Pool Operator
- required to provide own (industry specific) hand tools
Job Duties
- Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff
- participates in the site staffing needs with the Community Manager
- assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training
- responsible for safety and skill training for all maintenance employees
- may assist with completing written property safety audits
- responsible for daily property and grounds inspection to look for needed maintenance and liability hazards
- ensure all repairs/replacements are assigned and completed within company standards, including interior/exterior rehabilitation and construction projects
- assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff
- understands and complies with Occupational Safety and Health Administration (OSHA) and all other safety requirements
- knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance
- employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components
- inspects, maintains, installs, repairs, replaces, and cleans equipment
- includes sourcing and installing new equipment
- assists in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines
- has a complete understanding and working knowledge of the company’s policies and procedures, and ensures team's understanding and compliance
- responsible for the maintenance and security of all property-issued tools
- shares on-call responsibilities, including inclement weather conditions, with the maintenance team
- responds to resident request per company standards
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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