Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $36.00
Work Schedule
Rotating Shifts
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
on-site parking
Job Description
BH is a leading multifamily owner and operator that has evolved from a modest startup into one of the largest commercial real estate companies in the United States. Founded in 1993, BH is recognized for its unwavering commitment to ethical business practices and a strong dedication to investing in its team members' growth and development. With a portfolio managing over 100,000 units, BH employs over 2,800 people and maintains a robust in-house process management system. The organization has earned numerous accolades, including being named by Fortune Magazine as one of the "Best Workplaces for Women," "Best Workplaces for Millennials," and "Best Workplaces for Diversity." Driven by innovation and a proactive culture, BH continuously strives to improve and innovate ways to live, invest, manage, and grow smarter.
Working at BH means becoming part of a passionate and dynamic team committed to setting new industry standards in the multifamily sector. The company fosters a welcoming and energetic environment where employees are encouraged to think creatively, pay attention to detail, and maintain a healthy work-life balance. BH's culture promotes ownership of work, accountability for mistakes, and a resilient mindset that transforms challenges into opportunities. The company’s people-first approach ensures a workplace where contributions are valued and career development is prioritized.
The Service Manager role at BH is a key leadership position responsible for overseeing maintenance and repair operations for communities up to 299 units. Reporting directly to the Community Manager, the Service Manager will coordinate a team that handles building and facility repairs, maintenance scheduling, safety training, and inventory management. This role demands a hands-on leader skilled in managing complex maintenance tasks, ensuring compliance with safety regulations, and driving resident satisfaction through effective property upkeep.
As a Service Manager, you will be tasked with preparing work schedules, assigning specific maintenance duties, and supervising the quality of work delivered by the maintenance team. The role also involves supporting new construction projects or modifications to existing properties when required. Integral to the position is budget monitoring for monthly maintenance supplies and the strategic allocation of resources to maximize operational efficiency.
A strong emphasis is placed on safety and compliance. The Service Manager ensures all employees receive appropriate safety training and adhere to Occupational Safety and Health Administration (OSHA) standards, as well as federal, state, and local regulations. Maintaining a safe working environment is crucial, including conducting regular safety audits and property inspections to identify potential hazards and mitigate liability risks.
Your responsibilities will extend to the management of mechanical maintenance, including installation, repair, replacement, and cleaning of equipment. The role requires mechanical expertise and the ability to use various tools and technologies relevant to property maintenance. You will also oversee preventative maintenance programs, ensuring they are rigorously implemented, documented, and followed according to BH’s standards.
This role demands excellent organizational and communication skills, as you will be representing BH to residents and stakeholders with professionalism and courtesy. You will handle on-call duties, respond promptly to resident requests, and foster a responsive, service-oriented team atmosphere. Exceptional problem-solving abilities, a proactive approach to addressing maintenance issues, and a commitment to continuous improvement are essential qualities for success in this position.
The job is full-time and onsite, with a work schedule primarily from Monday to Friday, though flexibility is required to accommodate overtime and on-call rotations. BH is an Equal Employment Opportunity Employer that values diversity and inclusion. Compensation reflects the competitive market rates across various US regions and will be commensurate with your experience and skills.
Working at BH means becoming part of a passionate and dynamic team committed to setting new industry standards in the multifamily sector. The company fosters a welcoming and energetic environment where employees are encouraged to think creatively, pay attention to detail, and maintain a healthy work-life balance. BH's culture promotes ownership of work, accountability for mistakes, and a resilient mindset that transforms challenges into opportunities. The company’s people-first approach ensures a workplace where contributions are valued and career development is prioritized.
The Service Manager role at BH is a key leadership position responsible for overseeing maintenance and repair operations for communities up to 299 units. Reporting directly to the Community Manager, the Service Manager will coordinate a team that handles building and facility repairs, maintenance scheduling, safety training, and inventory management. This role demands a hands-on leader skilled in managing complex maintenance tasks, ensuring compliance with safety regulations, and driving resident satisfaction through effective property upkeep.
As a Service Manager, you will be tasked with preparing work schedules, assigning specific maintenance duties, and supervising the quality of work delivered by the maintenance team. The role also involves supporting new construction projects or modifications to existing properties when required. Integral to the position is budget monitoring for monthly maintenance supplies and the strategic allocation of resources to maximize operational efficiency.
A strong emphasis is placed on safety and compliance. The Service Manager ensures all employees receive appropriate safety training and adhere to Occupational Safety and Health Administration (OSHA) standards, as well as federal, state, and local regulations. Maintaining a safe working environment is crucial, including conducting regular safety audits and property inspections to identify potential hazards and mitigate liability risks.
Your responsibilities will extend to the management of mechanical maintenance, including installation, repair, replacement, and cleaning of equipment. The role requires mechanical expertise and the ability to use various tools and technologies relevant to property maintenance. You will also oversee preventative maintenance programs, ensuring they are rigorously implemented, documented, and followed according to BH’s standards.
This role demands excellent organizational and communication skills, as you will be representing BH to residents and stakeholders with professionalism and courtesy. You will handle on-call duties, respond promptly to resident requests, and foster a responsive, service-oriented team atmosphere. Exceptional problem-solving abilities, a proactive approach to addressing maintenance issues, and a commitment to continuous improvement are essential qualities for success in this position.
The job is full-time and onsite, with a work schedule primarily from Monday to Friday, though flexibility is required to accommodate overtime and on-call rotations. BH is an Equal Employment Opportunity Employer that values diversity and inclusion. Compensation reflects the competitive market rates across various US regions and will be commensurate with your experience and skills.
Job Requirements
- Minimum of four years of progressive maintenance and safety experience
- ability to manage up to 299 units in one community
- advanced computer skills with industry-specific technology
- capacity to perform manual, task-oriented work independently and assign tasks to a team
- high school diploma is preferred
- valid certifications including EPA Core, Type I-Appliances, Type II-HVAC, Certified Pool Operator
- must provide own industry-specific hand tools
- ability to lift at least 50 pounds
- full range of motion including standing, walking, bending, stooping, crawling, and climbing stairs
- willingness to work in all weather conditions
- operate motor equipment or vehicles onsite if applicable
- ability to travel locally or overnight via automobile or airplane as required
Job Qualifications
- Minimum four years of progressive maintenance and safety experience
- advanced computer skills and proficiency with industry-specific technology
- ability to perform manual tasks independently and prioritize work
- knowledge of federal, state, and local codes and internal maintenance policies
- high school diploma is a plus
- required certifications including EPA Core, Type I-Appliances, Type II-HVAC, and Certified Pool Operator
- possession of own industry-specific hand tools
Job Duties
- Complete maintenance employee schedules and communicate assignments to maintenance staff
- participate in site staffing needs with the Community Manager
- assess training needs of employees and coordinate appropriate training
- ensure safety and skill training for maintenance employees and assist with property safety audits
- conduct daily property and grounds inspections to identify maintenance and liability hazards and ensure timely completion of repairs
- comply with OSHA and other safety regulations
- inspect, maintain, install, repair, replace, and clean mechanical equipment and components
- assist in implementing and documenting preventative maintenance programs
- ensure team understanding and compliance with company policies and procedures
- maintain and secure all property-issued tools
- share on-call responsibilities and respond to resident requests
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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