Service Manager

Euless, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $26.00 - $28.00

Work Schedule

Rotating Shifts

Standard Hours

On-call

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Paid holidays

Career development opportunities

Job Description

BH Management, LLC is a leading multifamily owner and operator headquartered in Texas, recognized as one of the largest commercial real estate companies in the United States. Established in 1993, BH has grown from a modest startup to managing over 100,000 units nationwide. The company takes pride in its people-first philosophy and strong commitment to ethical business practices. BH Management is known for fostering a supportive and innovative work environment where employee growth and development are prioritized. The organization has received accolades from Fortune Magazine, including "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity," reflecting its dedication to inclusivity and excellence. BH manages its processes in-house and focuses on continuous improvement, leveraging technology and a proactive attitude to enhance living experiences, investment strategies, property management, and overall company growth.

Currently, BH Management is seeking a full-time Service Manager for Parc Plaza Apartments located at 333 E. Denton Dr., Euless, TX. In this critical role, the Service Manager will be responsible for coordinating maintenance operations and ensuring the upkeep and safety of the property. This position involves preparing work schedules, assigning tasks to maintenance staff, and overseeing repair and renovation projects. The role demands a commitment to high-quality customer service for both internal and external clients, exhibiting professionalism and a strong work ethic that aligns with BH’s core values. The Service Manager will ensure the maintenance team complies with safety regulations, including OSHA standards while overseeing inventory control and budget monitoring related to property maintenance. The position offers a competitive pay rate of $26.00 to $28.00 per hour and requires availability to work Monday through Friday with occasional overtime and on-call duties. This position is onsite at the property and offers an excellent opportunity for experienced maintenance professionals to grow within an industry-leading company that values innovation, accountability, and team collaboration.

Job Requirements

Minimum of four years of progressive maintenance and safety experience
Experience managing properties up to 299 units
Advanced computer skills and use of industry-specific technology
Ability to perform manual, task-oriented work and prioritize tasks independently
High school diploma is a plus
Certifications required: EPA Core, Type I-Appliances, Type II-HAVC, Certified Pool Operator
Own industry-specific hand tools
Ability to lift at least 50 pounds
Full range of motion including standing, walking, bending, stooping, crawling, climbing stairs
Exposure to various weather conditions
Ability to operate motor vehicles and equipment onsite if applicable
Ability and means to travel locally and overnight by automobile and airplane as needed

Job Qualifications

Minimum of four years of progressive maintenance and safety experience
Experience managing properties up to 299 units
Advanced computer skills and familiarity with industry-specific technology
Ability to prioritize and assign manual tasks independently
High school diploma preferred
Required certifications including EPA Core, Type I-Appliances, Type II-HAVC, Certified Pool Operator
Must provide own industry-specific hand tools

Job Duties

Complete maintenance employee schedules using independent judgment
Communicate work assignments to maintenance staff
Participate in site staffing decisions with the Community Manager
Assess training needs and coordinate training programs for maintenance employees
Oversee safety and skill training for maintenance staff
Conduct daily property and grounds inspections to identify maintenance and safety issues
Assign repairs and replacements ensuring completion within company standards
Monitor resident satisfaction related to maintenance services and ensure follow-up
Comply with OSHA and local code regulations
Inspect, maintain, repair, install, and clean mechanical equipment and components
Assist with implementation and documentation of preventive maintenance programs
Maintain understanding and ensure compliance with company policies and procedures
Manage maintenance and security of property-issued tools
Share on-call responsibilities including responses to resident requests and inclement weather conditions
Perform other duties as assigned