Service Manager

Aramark is a leading global provider of food services, facilities management, and uniform services. Operating in 15 countries and proudly serving millions of guests daily, Aramark has built a solid reputation based on a commitment to delivering high-quality service to its clients across various industries. The company is rooted in a service-driven culture and united by a purpose to do great things for its employees, partners, communities, and the planet. Aramark is recognized not only for its operational excellence but also for its inclusive workplace policies that promote equal employment opportunities without discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, or protected veteran status. Aramark strives to be a premier employer where employees can develop their talents, fuel their passions, and grow professionally in a supportive and engaging environment.

The Service Manager role at Aramark is a critical operational leadership position responsible for overseeing the service technician team and managing a portfolio of equipment that includes coffee machines, water filtration systems, micro markets, and vending machines. This role involves guaranteeing top-tier service delivery, maintaining equipment readiness, and ensuring an exceptional client experience in a rapidly growing market. As a Service Manager, you will take charge of managing daily technician scheduling, overseeing work order flow, and coordinating equipment preparation, deployment, maintenance, and repairs. You will maintain accurate inventory management and ensure efficient overall service performance.

In addition to the logistical and managerial duties, this position requires fostering a positive, safe, and service-focused culture within the team. The Service Manager will be expected to be a strong communicator and operational leader who can help shape a proactive and professional service environment where clients receive comprehensive support. Responsibilities extend to partnering with dispatch, sales teams, and other administrators to maintain smooth operations and support business growth. The role also involves ensuring compliance with national account service-level agreements (SLAs) and managing capital equipment procurement.

This role not only demands technical expertise related to equipment diagnosis, repairs, installations, and maintenance but also strong leadership capabilities for hiring, onboarding, coaching, and developing a team of frontline technicians. Efficiency in service calls, reduction of repeat service requests, and key metric improvements such as response times and time-to-completion are fundamental performance goals. The Service Manager also handles administrative responsibilities like maintaining timekeeping and labor tracking systems. This role offers an excellent opportunity for those with experience in service or maintenance operations who seek to advance into a leadership position within a reputable and growing global company like Aramark.