Service Manager

Texas Roadhouse is a well-established American casual dining restaurant chain known for its commitment to serving legendary food and providing legendary service. With a strong emphasis on a people-first culture, Texas Roadhouse has built a reputation for not only its mouth-watering steaks and hearty meals but also for fostering a work environment where employees feel valued and empowered. The company believes in loving what you do today and preparing for what you will achieve tomorrow, making it an ideal workplace for those seeking growth and development in the hospitality industry. Texas Roadhouse offers an engaging and dynamic atmosphere where employees, affectionately known as Roadies, can thrive and contribute to the overall mission of delivering exceptional guest experiences with every visit.

The position of Service Manager at Texas Roadhouse plays a critical role in overseeing all Front of House daily operations to ensure that legendary food quality and service standards are consistently met. This role requires a passion for people and leadership as Service Managers are responsible for managing all Front of House employees, driving sales, enhancing guest satisfaction, and maintaining a safe and clean environment for guests and staff alike. Service Managers work closely with other management team members to enforce compliance with employment policies and all regulatory requirements, including applicable liquor laws and responsible alcohol service. The role is pivotal in training staff, managing performance through coaching and evaluations, and developing future leaders within the restaurant.

Service Managers at Texas Roadhouse are entrusted with responsibilities such as managing liquor orders and controlling liquor costs, creating schedules, interviewing and hiring staff, and setting work priorities. They also foster a fun and engaging workplace by organizing contests, theme nights, and incentives for employees aligned with operational goals and core values. Beyond these duties, Service Managers champion safe food handling practices, contribute to workforce development through daily feedback, and ensure operational excellence is consistently maintained.

Those joining Texas Roadhouse as Service Managers can expect a supportive team culture paired with flexible work schedules that promote work-life balance. Employees are offered discounts in the restaurants, opportunities for advancement, and a culture that celebrates recognition and friendly competition. Texas Roadhouse also provides formal training programs aimed at career growth and personal development. This employment opportunity promises a rewarding career path for individuals passionate about hospitality, operational leadership, and delivering superior guest experiences.

In recognition of the vital role that Restaurant Managers and Service Managers play in the company’s success, Texas Roadhouse offers a comprehensive total rewards package after 30 days of employment, provided that eligibility requirements are met. This benefits package is designed to enhance employee well-being and financial security and includes a choice of medical plans that are best in class, along with dental and vision insurance. Employees also receive paid vacation, parental, donor, bereavement, and fully paid maternity leave. Additional benefits include adoption assistance, short-term and long-term disability coverage, life, accident and critical illness insurance, and identity theft protection.

The company also supports employees through an Employee Assistance Program, business travel insurance, and a 401(k) retirement plan with flexible spending accounts. Texas Roadhouse invests in its people further by offering tuition reimbursements up to $5,250 per year, a monthly profit-sharing program, quarterly restricted stock units, and many opportunities to support community involvement. An annual holiday bonus is also provided to recognize the dedication and contributions of its team members.

Texas Roadhouse is proud to maintain an inclusive work environment and stands as an equal opportunity employer. It is committed to equal employment opportunities for all employees and applicants without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. The company encourages and welcomes diverse applicants who share its values of service excellence and team collaboration to apply and become part of its family.