Service Manager

Eagle Pass, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid vacation

Parental leave

short-term disability

long-term disability

Life insurance

accident insurance

critical illness insurance

Identity Theft Protection

Employee assistance program

Business travel insurance

401(k) retirement plan

flexible spending accounts

Tuition Reimbursement

profit-sharing program

restricted stock units

community support opportunities

Annual holiday bonus

Job Description

Texas Roadhouse is a vibrant and people-focused restaurant chain renowned for its commitment to serving legendary food paired with legendary service. Founded with the purpose of creating a welcoming environment not only for its guests but also for its employees, Texas Roadhouse has grown into a highly respected brand in the casual dining industry. Known for its mouthwatering steaks, handcrafted sides, and freshly baked bread, the company prides itself on delivering an outstanding dining experience that keeps customers coming back. At its core, Texas Roadhouse believes in putting its people first, creating a workplace culture that fosters growth, teamwork, and a passion for hospitality. The company’s culture emphasizes having fun, pursuing excellence, and preparing team members for the future through continuous training and development.

The Service Manager role at Texas Roadhouse is a pivotal position responsible for overseeing and managing all Front of House operations daily to ensure that both service and food quality meet the company’s high standards. This leadership position carries the exciting responsibility of managing all Front of House employees, driving sales, elevating guest satisfaction, and ensuring compliance with all operational policies and safety regulations. Service Managers play a critical role in cultivating a fun, safe, and efficient restaurant environment by enforcing company values, providing thorough employee training, and fostering motivated team members. They also handle liquor inventory, cost control, and adherence to relevant laws and responsible alcohol service guidelines.

A successful Service Manager at Texas Roadhouse is someone passionate about people, capable of leading and inspiring a team, and dedicated to delivering legendary customer experiences every day. The role demands strong operational management skills, a knack for problem-solving, and the ability to create engaging work atmospheres through contests, theme nights, and staff incentives. Additionally, the position offers meaningful opportunities for professional growth, with formal training programs and career advancement paths available within the company. The work schedule is flexible to accommodate a healthy work-life balance, and the company offers a diverse range of benefits that align with its people-first philosophy. If you enjoy working in a dynamic environment centered on excellent food and exceptional service, becoming a Service Manager at Texas Roadhouse is an exciting career move that will allow you to thrive and develop your leadership talents in the restaurant industry.

Job Requirements

High school diploma or equivalent
prior experience in food service or restaurant leadership
strong organizational and time management skills
ability to work flexible hours including nights and weekends
excellent customer service orientation
knowledge of health and safety standards
valid liquor license or ability to obtain one

Job Qualifications

Experience in restaurant management or similar leadership roles
strong interpersonal and communication skills
ability to manage and motivate a team
knowledge of food safety and alcohol service regulations
leadership experience in hospitality or food service industry
capable of handling multiple tasks efficiently
problem-solving and decision-making skills

Job Duties

Driving sales, steps of service, and guest satisfaction
enforcing compliance with employment policies and overseeing cleanliness and safety
providing or directing Front of House training
managing performance of Front of House employees, including evaluations, coaching, and discipline
managing liquor orders and controlling liquor costs
enforcing applicable liquor laws and responsible alcohol service guidelines
assisting with development of key employees and providing daily feedback
reviewing applications, interviewing, and hiring Front of House employees
setting hours, creating weekly schedules, and assigning tasks
creating a fun, safe environment through core values, contests, theme nights, and incentives
understanding and managing safe food handling procedures