Service Leader

Rochester, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.65 - $21.86

Work Schedule

Standard Hours

Day Shifts

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a renowned fast-casual restaurant chain committed to cultivating a better world by serving responsibly sourced, classically cooked, real food made from wholesome ingredients without artificial colors, flavors, or preservatives. Since its inception, Chipotle has pioneered a distinct approach in the fast-food industry by focusing on food quality, transparency, and sustainability. With locations across the United States, Canada, the United Kingdom, France, and Germany, Chipotle uniquely owns and operates all its restaurants in North America and Europe. Their mission goes beyond providing a quick meal; they aspire to influence the future of farming and food systems positively, making better food accessible to everyone. Chipotle is recognized for being a values-driven, people-first company fostering a diverse and respectful workplace that supports employees in reaching their full potential.

The Service Leader role at Chipotle is pivotal in maintaining exceptional customer experiences while ensuring adherence to food safety and quality standards. This leadership position entails supervising and training front-of-house crew members, overseeing service line operations, and assisting with daily administrative duties. Service Leaders are actively engaged on the floor, ensuring that food preparation and service meet Chipotle’s high standards and that the environment remains clean, organized, and efficient. They also respond proactively to customer concerns and work collaboratively to uphold Chipotle’s Food With Integrity philosophy. In addition, Service Leaders contribute to managing crew schedules, breaks, and performance reviews while helping to foster growth and development among team members aspiring to move into leadership positions themselves. This full-time role offers competitive compensation ranging from $19.65 to $21.86 per hour alongside digital tips, medical, dental, and vision insurance, paid time off, tuition assistance, and opportunities for advancement. It’s a dynamic position best suited for individuals who thrive in fast-paced environments, have strong interpersonal skills, and are passionate about delivering exceptional dining experiences with integrity and care.

Job Requirements

be able to understand and articulate chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of Food Safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Qualifications

be able to understand and articulate chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of Food Safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and policies are followed
helping to resolve customer incidents and ensure positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and ordering supplies as necessary
ensuring the proper quantity of supplies are available as needed