Service Leader

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. is a renowned leader in the fast-casual dining industry, specializing in responsibly sourced, classically cooked Mexican cuisine made from wholesome ingredients. With a strong commitment to food quality, sustainability, and social responsibility, Chipotle has revolutionized the fast-food experience by emphasizing transparency, real food without artificial additives, and innovative, sustainable business practices. Founded with a mission to cultivate a better world, Chipotle has grown to include restaurants across the United States, Canada, the United Kingdom, France, and Germany, making it a global brand that operates and owns all its locations in North America and Europe. The company prides itself on its people-first culture, focusing on diversity, equity, and inclusion while championing employee growth and engagement.

The Service Leader role at Chipotle is an essential position that supports the restaurant’s operations and customer experience by blending leadership, quality control, and team development. In this role, Service Leaders are responsible for ensuring that every customer enjoys a consistently positive dining experience by maintaining food quality, safety, and excellent service standards. Beyond day-to-day operational duties, Service Leaders focus on mentoring and training the front-of-house crew, fostering a collaborative and productive work environment. This multifaceted role requires dedication, proactivity, and the ability to manage various responsibilities effectively while standing on the restaurant floor.

Service Leaders at Chipotle are also tasked with upholding strict food safety guidelines, including monitoring hygiene practices, temperature control, and shelf life management to meet health department standards. They assist with administrative functions such as cash handling, banking, and office supply management, ensuring smooth back-of-house operations. This position offers significant opportunities for advancement within the company, with many managers having started as crew members. Compensation is competitive, and employees benefit from tuition assistance, healthcare options, paid time off, holiday closures, and more. By joining Chipotle as a Service Leader, individuals become part of a forward-thinking company dedicated to making better food accessible to all while advancing their career in a supportive and mission-driven environment.

Job Requirements

Have a high school diploma
Have restaurant experience
Be able to understand and articulate Chipotle’s Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of Food Safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

Be able to understand and articulate Chipotle’s Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of Food Safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
Have a high school diploma
Have restaurant experience

Job Duties

Making sure great tasting, high quality food is served
Helping to resolve food quality issues
Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
Helping to resolve customer incidents and working to ensure positive customer experiences
Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
Developing and cross training all front of house Crew
Assisting with Crew performance reviews
Developing future Service Leaders
Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
Ensuring the proper quantity of supplies are available as needed