Service Leader

Newark, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.80 - $20.90

Work Schedule

Standard Hours

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a renowned leader in the fast-casual dining industry, known for changing the face of fast food by serving responsibly sourced, classically cooked, real food made with wholesome ingredients, free from artificial colors, flavors, or preservatives. Chipotle operates restaurants throughout the United States, Canada, the United Kingdom, France, and Germany, proudly owning and operating all locations in North America and Europe. As a people-first company, Chipotle is deeply committed to cultivating a better world by promoting sustainable business practices, digital innovation, and accessibility of nutritious food for everyone. With a strong focus on diversity, equity, and inclusion, Chipotle strives to create a workplace where world-class individuals can thrive and contribute to its mission.

The role of Service Leader at Chipotle is pivotal in maintaining the company's hallmark customer experience by ensuring the preparation and service of safe, high-quality food. Service Leaders are expected to uphold Chipotle's rigorous food safety standards, support crew training, and oversee food quality and customer service excellence. They take an active part in operational tasks such as cash handling, banking, and administrative duties while also fostering a clean and organized environment. The Service Leader works primarily on their feet, managing line operations, resolving customer incidents, and ensuring smooth shift transitions. With opportunities for advancement and a culture centered on learning and development, the Service Leader role is essential to Chipotle's ongoing evolution and commitment to quality fast food with integrity. This position offers competitive base pay, ranging from $18.80 to $20.90 per hour, along with eligibility for digital tips and a comprehensive benefits package that includes tuition assistance and paid time off. This is a full-time role geared toward candidates keen on driving positive customer experiences and upholding the core values of the brand.

Job Requirements

high school diploma
restaurant experience
ability to speak, write, read, and understand the primary language(s) of the work location
knowledge of cash handling policies and procedures
understanding of food safety and health department regulations
familiarity with office paperwork
ability to work on feet and perform physical tasks

Job Qualifications

high school diploma
restaurant experience
knowledge of cash handling policies and procedures
understanding of food safety and health department regulations
ability to speak, write, read, and understand the primary language(s) of the work location
familiarity with office administrative tasks

Job Duties

ensuring great tasting, high quality food is served
resolving food quality issues
supporting food safety procedures including hand washing, glove changes, monitoring time and temperature on the line, and ensuring food safety checklists are followed
resolving customer incidents and ensuring positive customer experiences
monitoring crew breaks, shift changes, shift meetings, and line schedules
developing and cross training front of house crew
assisting with crew performance reviews
developing future Service Leaders
performing office administrative duties such as banking, cash handling, and paperwork
ensuring office equipment and supplies are maintained