Service Leader

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a prominent fast-casual restaurant chain known for its commitment to serving responsibly sourced, classically cooked, real food made from wholesome ingredients free from artificial colors, flavors, or preservatives. Founded with a mission to cultivate a better world, Chipotle has revolutionized the fast-food experience by prioritizing food quality, sustainable farming practices, and ethical sourcing. With locations across the United States, Canada, the United Kingdom, France, and Germany, Chipotle uniquely owns and operates all its restaurants in North America and Europe, ensuring a consistent guest experience and maintaining high standards throughout their operations. Chipotle is a leader and innovator in the food industry, driven by a passionate workforce dedicated to excellent customer service and a sustainable business model. The company emphasizes digital innovation, sustainable practices, and inclusivity, making it a sought-after employer with a people-first culture that values diversity, equity, and inclusion at every level of the organization. Chipotle offers opportunities for growth and advancement, with a significant number of managers beginning their careers as crew members.

The Service Leader role at Chipotle is an essential leadership position aimed at maintaining a positive customer experience by ensuring safe, high-quality food preparation and excellent customer service. Service Leaders are responsible for overseeing the restaurant crew to uphold the standards of cleanliness, organization, and efficiency throughout the food line and dining area. This position requires the individual to be active and on their feet during their shift, providing hands-on support where needed, and taking initiative to help the team complete necessary tasks during quieter periods. Service Leaders are also involved in training and cross-training crew members, assisting with performance reviews, and helping to develop future leaders within the restaurant. Additionally, they aid with administrative responsibilities, including cash handling, banking, office paperwork, and managing inventory supplies and office equipment. The role emphasizes food safety policies and procedures, ensuring monitoring of hand hygiene, food temperatures, secondary shelf life, and adherence to the Daily Food Safety Checklist. A successful Service Leader contributes directly to resolving food quality and customer service issues, helps coordinate crew scheduling, and supports overall restaurant operations to ensure a smooth and enjoyable customer experience.

This position offers competitive pay, including a base salary ranging from $22.85 to $25.44 per hour, supplemented by digital tips. Chipotle also provides numerous benefits such as comprehensive medical, dental, and vision insurance, paid time off, tuition assistance (100% coverage for select degrees or up to $5,250 per year), free food, holiday closures, and opportunities for career advancement. Working at Chipotle means joining a company committed to a culture of integrity, sustainability, and inclusiveness while contributing to a mission that aims to make better food accessible to everyone. The company is an equal opportunity employer committed to diversity in its workforce and ensures accommodations for qualified individuals with disabilities throughout the hiring process and employment experience.