Service Leader

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill is a leading fast-casual restaurant company committed to cultivating a better world by serving responsibly sourced, classically cooked, real food made with wholesome ingredients that exclude artificial colors, flavors, or preservatives. With a presence in the United States, Canada, the United Kingdom, France, and Germany, Chipotle uniquely owns and operates all its restaurants across North America and Europe, setting it apart as a true innovator in the food industry. As a people-first company with a strong foundation in values, Chipotle is dedicated not only to making nutritious food accessible to everyone but also to advancing sustainability, digital innovation, and technology within the restaurant experience. Known for its Food With Integrity philosophy, Chipotle continually strives to reshape the fast food landscape by fostering conversations around better farming, food practices, and community support. The organization champions diversity, equity, and inclusion, making it an equal opportunity employer that values diverse experiences and backgrounds at all levels. Employees are encouraged to grow in a culture that celebrates individuality while working towards a shared mission of quality and responsibility.

The Service Leader role is an exciting leadership opportunity within Chipotle's vibrant restaurant environment. This position is essential in ensuring that customers have positive experiences by maintaining food safety standards, preparing and serving high-quality food, and supporting the restaurant crew with ongoing training and development. The Service Leader is responsible for organizing a clean and efficient service line, managing crew schedules and breaks, and helping to resolve customer concerns to create an inviting atmosphere. Candidates in this role are expected to be actively engaged during their shifts, supporting fellow team members and fostering a collaborative work environment. Additional responsibilities include performing office administration tasks such as cash handling, banking, and maintaining supply inventories. Service Leaders are key players in the growth and future success of the restaurant, often assisting with crew performance reviews and nurturing future leaders. This role is ideal for those who embrace the values of Chipotle and are eager to contribute to a fast-paced, people-focused restaurant setting with outstanding opportunities for career advancement. Employment is full-time with competitive compensation, and benefits including tuition assistance, medical coverage, and paid time off to support employee wellbeing and professional growth.

Job Requirements

Have a high school diploma
Have restaurant experience
Be able to understand and articulate Chipotle's Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of food safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

Be able to understand and articulate Chipotle's Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of food safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
Have restaurant experience
Have a high school diploma

Job Duties

Making sure great tasting, high quality food is served
Helping to resolve food quality issues
Supporting food safety which includes ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
Helping to resolve customer incidents and working to ensure positive customer experiences
Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
Developing and cross training all front of house crew
Assisting with crew performance reviews
Developing future service leaders
Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
Ensuring the proper quantity of supplies are available as needed