Service Leader

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Flexible

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. is a renowned fast-casual restaurant chain that is revolutionizing the fast-food industry by prioritizing responsibly sourced and wholesome ingredients. Founded on the principle of Food With Integrity, Chipotle is dedicated to serving high-quality, real food that is free from artificial colors, flavors, and preservatives. With a significant presence in the United States, Canada, the United Kingdom, France, and Germany, Chipotle owns and operates all its restaurants across North America and Europe, which uniquely positions it as a leader and innovator in the food industry. This brand not only delivers exceptional guest experiences but is also committed to fostering sustainability, equity, and digital innovation within its operations. As a people-first company, Chipotle values diversity, equity, and inclusion, making it an inviting workplace for candidates from all backgrounds.

The role of a Service Leader at Chipotle is pivotal in sustaining the company’s core mission to offer better food and outstanding customer service efficiently. This position requires hands-on involvement in daily restaurant operations, including maintaining safety, food quality, and training new and existing crew members. Service Leaders are responsible for upholding food safety standards by monitoring hand washing, glove changes, line temperatures, and shelf lives. They also ensure that the restaurant line is kept clean, organized, and equipped with fully functioning tools. With the focus on customer satisfaction, Service Leaders address and resolve any food quality issues promptly, as well as handle customer incidents professionally to enhance the dining experience.

A Service Leader at Chipotle not only manages the frontline service but also performs administrative duties such as office paperwork, banking, cash handling, and ordering supplies. This role includes mentoring crew members and developing future leaders by conducting performance reviews and cross-training employees. Service Leaders are expected to be proactive throughout their shifts, supporting team members and managing work schedules effectively. The position is physically active, requiring standing on feet during working hours unless on breaks.

Employment in this role offers competitive compensation with comprehensive benefits such as tuition assistance for select degrees or up to $5,250 per year, free meals, medical, dental, and vision insurance, digital tips, paid time off, and holiday closures. Notably, Chipotle supports employee growth with ample career advancement opportunities, with a high percentage of managers having advanced from crew positions. This opportunity is ideal for individuals passionate about excellent food, customer service, and leadership within a fast-paced and evolving food service environment.

Job Requirements

have a high school diploma
have restaurant experience
be able to understand and articulate Chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

have a high school diploma
have restaurant experience
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
be able to understand and articulate Chipotle’s Food With Integrity philosophy

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety including ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and policies are followed
helping to resolve customer incidents and working to ensure positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
ensuring the proper quantity of supplies are available as needed