Service Lane Concierge

Hyundai is a globally recognized automotive manufacturer known for producing reliable and innovative vehicles. The Hyundai dealership where this role is based operates as a full-service dealership, offering new and pre-owned vehicle sales, maintenance, and repair services. The dealership prides itself on superior customer service, professionalism, and fostering a welcoming environment for all clients. Being part of the Hyundai franchise means upholding the brand's commitment to quality, customer satisfaction, and continuous improvement. This dealership strives to create seamless and satisfactory experiences for customers seeking Hyundai vehicles and services.

The Hyundai Service Lane Concierge is a pivotal full-time hourly position designed to enhance the customer experience within the service department. This role primarily focuses on greeting customers as they arrive at the service drive, providing guided assistance to ensure they connect with the correct service advisors. The concierge acts as the initial point of contact and plays a crucial role in maintaining positive customer interactions from the moment clients step into the service area.

In addition to greeting and guiding, the concierge is responsible for offering customers a brief orientation of the dealership's amenities, including restrooms, waiting areas, and the sales department. This small tour adds to the welcoming atmosphere and helps customers feel at ease during their visit. The role also involves managing communications, such as answering phone calls directed to service advisors and scheduling service appointments when advisors are unavailable.

Attention to detail and organizational skills are essential as the concierge navigates software such as Reynolds & Reynolds to check customer history and service order (SOR) statuses, ensuring accurate updates and efficient service processing. The concierge also oversees the maintenance and management of the loaner vehicle fleet, specifically Subaru loaners, including fuel checks, cleanliness standards, and damage documentation. Handling loaner vehicle agreements from writing up to closing them requires professionalism and accuracy.

A strong focus on customer satisfaction is central to this position, requiring a positive attitude, commitment to the Hyundai brand, and an empathetic approach. The role demands basic automotive knowledge, particularly at the express technician level, to effectively answer customer questions and understand service procedures. Working hours are scheduled from 8 am to 5 pm with a one-hour lunch break, and candidates should expect some Saturday shifts on a rotational basis. The ability to work collaboratively and assist with the general upkeep of the service drive will contribute to the smooth operation of the dealership's service department.

This position requires technical competence in data entry and computer proficiency to maintain accurate records and schedules. Strong phone etiquette and a professional demeanor create a positive service lane environment, enhancing the overall customer experience. A clean driving record, ability to take photos and videos on a tablet, and compliance with dealership policies and procedures are mandatory.

The Hyundai Service Lane Concierge role offers an opportunity to work in a dynamic automotive retail environment where customer satisfaction and operational excellence are paramount. This role is ideal for individuals who enjoy interacting with people, have an interest in the automotive industry, and possess strong organizational skills. Candidates will be integral in creating first and lasting impressions that reflect the dealership's commitment to quality service and customer care.