Service Director

Progress Rail is a renowned leader in the railroad industry, standing at the intersection of legacy and innovation. Founded in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Progress Rail offers a comprehensive portfolio of cost-effective solutions to railway customers across more than 100 countries, including the rails themselves and the EMD locomotives that power them. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. The company's mission is to drive the future of rail while making history every day by powering progress and connecting communities worldwide.

The role of the Services Organization Leader at Progress Rail is a strategic leadership position that aims to drive product improvements, enhance product reliability, and improve overall customer satisfaction. This position is a customer-facing account manager role responsible for managing field service teams and material support across multiple customers. The leader will facilitate the growth of Operations and Product Advancement Corporate Center (OPACC) by increasing Services revenue and profit. The role requires providing overall guidance and leadership of one or multiple customer accounts and serving as the main point of contact for all service, material, technical, and personnel-related issues.

Key responsibilities include managing day-to-day Field Service and Aftermarket activities for assigned accounts, working closely with customers to quickly resolve issues, analyzing data and failure Pareto charts to create action plans, and managing availability and reliability performance for customer fleets. The leader will collaborate with operations to support commissioning and internal financial performance targets, provide warranty support, support modifications and fleet performance activities, and drive the team towards improving fleet performance. This role also demands close cooperation with all support functions such as Manufacturing, Operations, Engineering, Supply Chain, Quality, Commercial, Finance, and Corporate to ensure excellent customer service, remedy escalation, and profitable growth.

The Services Organization Leader is expected to promote Original Equipment Manufacturer (OEM) material usage, coordinate material control, inventories, distribution, and budgeting, and advocate PRL recommended maintenance practices in fleet maintenance activities. Developing and maintaining comprehensive training programs for internal and external customers is another critical aspect of the role. This person will lead with an enterprise-level mindset and embody the company’s core values of Integrity, Excellence, Teamwork, Commitment, and Sustainability.

This position is based in Homewood, Illinois, with a competitive salary range of $127,500 to $240,000, depending on experience and qualifications. Progress Rail offers a stimulating work environment where technical expertise and leadership skills are highly valued, and where you can contribute to shaping the future of the rail industry while growing your career in a globally respected company.