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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $127,500.00 - $240,000.00
Work Schedule
Standard Hours
Benefits
competitive salary
401(k) Plan
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Supplemental accident insurance
flexible spending accounts
Paid vacation
Paid holidays
Paid Time Off
employee assistance plan
education assistance program
employee recognition programs
Site specific production and incentive plans
Site specific wage adjustment plans
Site specific relocation and sign-on bonus programs
Job Description
Progress Rail is a renowned leader in the railroad industry, standing at the intersection of legacy and innovation. Founded in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Progress Rail offers a comprehensive portfolio of cost-effective solutions to railway customers across more than 100 countries, including the rails themselves and the EMD locomotives that power them. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. The company's mission is... Show More
Job Requirements
- Bachelor degree in technical engineering discipline or equivalent training
- Leadership experience
- Experience in locomotive maintenance and performance
- Strong analytical skills
- Excellent communication and interpersonal skills
- Ability to manage customer accounts and service teams
- Knowledge of railroad industry practices
- Experience in warranty and field service activities
- Ability to develop training programs
- Experience working with cross-functional teams
- Ability to work in office and occasional field environments
- Ability to lift up to 50 pounds
- Professional attitude and ability to manage multiple priorities
- Willingness to follow safety protocols and use PPE in field work
Job Qualifications
- Bachelor degree in technical engineering discipline or equivalent training
- Leadership experience
- High level of technical locomotive product and performance knowledge
- Knowledge of locomotive maintenance procedures
- High level of analytical ability
- Excellent written and oral communication skills
- Interpersonal skills to work effectively with business partners
- Service and shop experience at railroad or manufacturing facility
- Strong knowledge of railroad practices
- Creates and maintains environments enabling full potential contributions
- Preferred Six Sigma certification
- Preferred team building experience
- MBA preferred
Job Duties
- Develop and promote safe working environment for staff and direct reports
- Provide overall guidance and leadership of customer accounts as main service contact
- Manage day-to-day Field Service and Aftermarket activities for accounts
- Work closely with customers to resolve service, material, technical, and personnel issues
- Analyze data and failure Pareto charts to implement improvement plans
- Manage availability and reliability performance of customer fleets
- Collaborate with Operations to support commissioning and financial targets
- Provide warranty support and escalate issues for resolution
- Support fleet modifications and performance activities
- Drive team to improve fleet performance
- Work with support functions to ensure customer service excellence
- Drive profitable growth by executing vision, plan, and strategy
- Escalate critical customer issues for timely resolution
- Provide exceptional customer service to maintain and restore relationships
- Promote OEM material usage and coordinate material control
- Represent PRL maintenance practices to customers
- Develop and maintain training programs
- Lead with enterprise mindset and core company values
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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