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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
AFLAC
Life insurance
Personal and accident insurance
Adoption assistance
Commuter Benefits
Training and Development
Paid vacation time
Paid sick leave
Opportunities for advancement
Job Description
One Step is a dynamic IT company that prides itself on its people, recognizing that every employee's contributions are essential to the organization's success. The company is deeply committed to cultivating a healthy and positive workplace culture that empowers every team member to bring their best efforts forward, facilitating significant impacts on the business. The environment at One Step is supportive, inclusive, and driven by a shared dedication to exceptional service and innovation within the tech industry.
As a leading IT firm, One Step specializes in providing technical customer service solutions, ensuring clients receive timely and effective support for th... Show More
As a leading IT firm, One Step specializes in providing technical customer service solutions, ensuring clients receive timely and effective support for th... Show More
Job Requirements
- High school diploma or equivalent
- proven track record of longevity in previous roles
- technical background required
- excellent communication skills
- dependable and reliable work ethic
- ability to multi-task and organize
- professionalism at all times
- strong customer service orientation
- willingness to learn and grow
- ability to work with diverse personalities
Job Qualifications
- Experience in technical customer service or related field
- technical background and aptitude
- excellent oral and written communication skills
- ability to manage multiple tasks and organize effectively
- strong interpersonal skills to work with different personalities
- dependable and reliable with excellent attendance
- professional demeanor and calming communication skills
- willingness to learn and interest in technical career growth
- ability to handle high call volumes and assign duties efficiently
Job Duties
- Answer and triage incoming and outgoing phone calls, emails, voicemails professionally and cheerfully
- verify technical support contracts
- enter clients requesting support into the queue
- watch queue and dispatch tickets to customer service representatives
- keep all customers not yet assigned to a specialist well informed about call handling times
- call customers who leave support requests in voicemail
- assist customer service manager to ensure specialists adhere to scheduled times
- check open issues for stuck tickets and escalate to manager
- update clients daily on their cases
- enter reports of customer complaints into company reporting system
- coordinate after-hour coverage
- provide administrative support such as gathering weekly department stats and CRM administration
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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