Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Health and Wellness Program
Paid vacation and holidays
Job Description
Our organization is a well-established automotive dealership known for providing comprehensive vehicle services including maintenance, repairs, and parts sales. We are committed to delivering exceptional customer service and have built a trusted reputation in the automotive market. Our company values professionalism, integrity, and continuous improvement to ensure our clients receive the highest quality service. Our dealership maintains a strong relationship with customers by offering reliable automotive solutions and fostering a friendly and respectful environment for both employees and patrons. We invest in employee growth and provide a supportive atmosphere where teamwork and communication are prioritized. Our service department is a... Show More
Job Requirements
- High school diploma or GED
- Previous retail or customer service experience involving money handling
- Experience with point-of-sale systems
- Ability to handle cash, checks, and credit transactions
- Strong math skills
- Good computer and internet skills
- Pleasant and courteous personality
- Excellent communication skills
- Ability to maintain confidentiality
- Strong organizational and administrative skills
- Capacity to work in a fast-paced environment
- Automotive knowledge preferred but not required
Job Qualifications
- 1 plus years experience preferred
- Automotive dealership experience a plus
- Service or hospitality industries experience a plus
- Previous retail and or customer service experience
- Point-of-sale cash register and credit or debit card processing skills
- Strong math skills and ability to handle financial transactions rapidly and accurately
- Knowledge of automotive servicing or repair highly desired
- Helpful attitude and friendly demeanor
- Excellent communication, customer service, and problem-solving skills
- Strong organization skills, able to multi-task and manage time effectively
- Highly trustworthy and security conscious
- Basic computer and Microsoft Office skills
- Confidence in ability to be successful
- Professional appearance and work ethic
- Ability to work well in a process driven environment
Job Duties
- Accepts responsibility and accountability for his or her money drawer
- Coordinates questions and issues with the appropriate department personnel
- Addresses customer concerns and issues or escalates them as needed
- Helps with clerical office tasks such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies
- Ensures that all customer contact information is up-to-date and accurate
- Follows all safety and security procedures
- Maintains confidentiality of company and customer information at all times
- Reconciles repair orders including calculating material charges, labor, parts, fluids, taxes
- Collects total retail charges from customers by cash, check, or authorized charge account
- Provides customers with proper change and receipts
- Properly documents charges according to company policy
- Calculates and enters warranty charges applicable
- Accumulates all repair orders and parts invoices closed during the business day to the business office daily
- Maintains effective labor rate control forms as directed by management
- Controls keys associated with completed repair orders and returns them to customers
- Files repair orders as directed by service department management
- Answers service department telephone calls and takes messages if needed
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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