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Service Coordinator / Dispatcher - Tempe, AZ

Phoenix, AZ, USA|Onsite, Remote

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $50,000.00 - $65,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Holistic wellness programs
fertility coverage
adoption/surrogacy assistance
401K match up to 6% plus an additional 2% core contribution
paid time off including volunteer and parental leave
educational and training opportunities including tuition assistance and student debt support

Job Description

Trane TechnologiesTM is a global leader in innovative climate solutions, operating through recognized businesses such as Trane and Thermo King. The company is deeply committed to creating sustainable, comfortable, and efficient environments for buildings, homes, and transportation. With a focus on environmental responsibility, Trane Technologies challenges the status quo to build a better future by pioneering technologies and approaches that have a positive impact on the planet. Known for its bold and courageous vision, the company values uplifting its employees and fostering a workplace where individuals can thrive both professionally and personally. Employees at Trane are encouraged to think creatively... Show More

Job Requirements

  • Certificate/degree from college or technical school with one (1) year related experience and/or training
  • or three (3) years of related experience and/or training with HS Diploma/GED
  • Must have excellent customer service skills
  • Must be organized with the ability to multi-task and prioritize daily interruptions
  • Strong attention to detail
  • Knowledge of Word, Excel, Outlook, and Windows
  • Flexibility to work overtime/weekends as required
  • Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred

Job Qualifications

  • Certificate/degree from college or technical school with one (1) year related experience and/or training
  • or three (3) years of related experience and/or training with HS Diploma/GED
  • Must have excellent customer service skills - need to be extremely comfortable and effective on the phone
  • Must be organized with the ability to multi-task and prioritize daily interruptions
  • Strong attention to detail and enjoy working in fast paced environment
  • Knowledge of Word, Excel, Outlook, and Windows
  • Flexibility to work overtime/weekends, as required
  • Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred

Job Duties

  • Coordinates service resources, dispatches and assigns team members to project
  • Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
  • Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
  • Coordinates operations interaction with the Parts Department and Acquisition, as necessary
  • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
  • Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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