Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,820.00 - $75,120.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
hybrid work schedule
Job Description
Siemens is a global technology powerhouse dedicated to industry, infrastructure, transport, and healthcare, driving sustainable progress through cutting-edge innovation. With a prominent presence worldwide, Siemens combines real-world solutions with digital advancements to enhance how people live, work, and move. The company is renowned for fostering a diverse, inclusive workforce that thrives by empowering its employees and embracing new challenges. Siemens is committed to creating equitable opportunities and building a workplace that mirrors the diversity of society, welcoming all to contribute their authentic selves.
The position of Service Coordinator at Siemens is vital in ensuring superior service delivery both onsite... Show More
The position of Service Coordinator at Siemens is vital in ensuring superior service delivery both onsite... Show More
Job Requirements
- High school diploma or state-recognized GED
- Ability to read and understand customer service contracts
- Organizational and interpersonal skills
- Experience using Microsoft Office and business software systems such as SAP
- Willingness and ability to work in a hybrid work environment Monday to Friday after training
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Job Qualifications
- High school diploma or state-recognized GED
- Experience using Microsoft Office and business software systems such as SAP
- Ability to read and understand customer service contracts
- Organizational and interpersonal skills
- Willingness to work in a hybrid work environment
- Associate degree preferred
- Experience dispatching or scheduling field personnel or technicians preferred
- Familiarity with Fire Alarms, Sprinklers, Security Systems, HVAC, or related industries is a plus
Job Duties
- Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
- Act as primary point of contact for service customers to ensure expectations are met
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
- Schedule resources to support standard service agreements
- Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
- Evaluate time-and-material service orders for completed costs and scope of work, process invoices in accordance with standard billing practices
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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