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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $22.50
Work Schedule
Standard Hours
Benefits
Paid holidays
Health Insurance
Dental Insurance
Vision Insurance
Paid vacation
wellness reimbursement program
401K with company match
Profit-sharing
Continuing education opportunities
Tuition Reimbursement
term life insurance
AD&D insurance
Dependent Life Insurance
Job Description
TWC Services, Inc. is a distinguished leader in the commercial refrigeration, air conditioning, and commercial cooking equipment service industry. Established in 1906, the company boasts over a century of expertise and has grown to over 30 office locations throughout the southern United States, including 34 offices in the Southeast region. With a dedicated workforce of more than 500 technicians, TWC Services has earned the reputation of being the best place to work in its sector by embracing a people-first philosophy. This approach underscores the company's core belief that its employees are its greatest asset, which has been instrumental in driving... Show More
Job Requirements
- High school degree or GED required
- 0-2 years of technician support or dispatching experience
- ability to communicate effectively with clients and team members
- capable of managing schedules and coordinating multiple tasks
- strong attention to detail
- proficiency with administrative tasks
- willingness to work in a fast-paced service environment
Job Qualifications
- High school diploma or GED
- 0-2 years of technician support or dispatching experience
- excellent communication skills
- strong organizational skills
- knowledge of service agreements and client requirements
- ability to multitask and prioritize
- familiarity with equipment and parts
Job Duties
- Coordinate service requests to ensure timely and efficient service delivery
- schedule appointments and maintain service records
- dispatch technicians at appropriate times based on priority and location
- maintain and update the dispatch board
- maintain good client relations and provide clear communication
- manage monthly preventative maintenance agreement scheduling
- assist in gathering information from technicians and log work orders
- procure parts and tools as needed
- perform additional duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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